Job Number 24121368

Job Category Brand Management

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY:

As Senior Director, Sustainability and Governance, Select and Premium Brands, this individual will function as a brand expert with focus on strategic direction, analyzation of data, project management and continuous improvement of sustainability programming in support of these two brand segments.

This role will be responsible for adapting and embedding Marriott’s sustainability and CAP efforts into Premium and Select segments development, standards, and operations. The Senior Director will identify and develop critical sustainable practices across the Premium and Select brand portfolio to assist in positioning our brands as ESG leaders and encourage deeper customer engagement.

As part of the brand team this role will provide deep discipline expertise, advice, and connectivity to ensure best practice sharing across the Brand organization. The Senior Director will champion cross-brand connectivity by leading and working through key stakeholders and subject matter experts and will partner on sustainability projects, representing the Premium and Select Brand perspective. They will support the short and long-term strategies for the company, collaborating across functions to enhance brand positioning through sustainability awareness and activations relevant to each brand/segment.

This role will champion sustainability efforts in marketing communications to amplify external messages in an authentic and effective manner, drive internal culture to ensures an ESG-oriented lens on all projects, elevating the importance of this topic across brands and segments, and will spear head efforts to develop, gain alignment and measure ESG-specific success metrics / KPIs to demonstrate performance and improvement over time.

Core partners for this role will include Brand teams, Brand Operations, Global Quality, and Sustainability.

CANDIDATE PROFILE

Education and Experience

Required:

• 4-year bachelor's degree from an accredited university with a major/focus on Science or Social Science, Business Administration, Hospitality, or related major; OR related work experience.

• 6+ years of experience in sustainability, hospitality, or business consulting

• Demonstrated problem solving and strategy expertise (e.g., structuring and analyzing ambiguous problems, independently conducting analyses driving implications from complex data)

• Strong analytical skills – able to analyze and interpret complex data sets from a variety of internal and external sources, identify trends, and make data-driven decisions

• Demonstrated ability to shape data-driven narratives about customer and brand opportunities

• Proven ability to work with cross-functional teams, using data and insights to influence decision making.

• Experience converting business needs into technology requirements and working with technology to manage the execution of projects.

• Demonstrated ability to work independently and collaboratively with others.

• Strong project management and time management skills.

• Exceptional skills in Excel and PowerPoint.

• Experience with Smartsheet, Power BI, Tableau, and other data platforms.

• Expertise with data analysis tools such as SQL, Python or R, preferred

• Expertise and proven track record in managing complex, multifunctional initiatives

• Experience in implementing global strategy in a complex organization

• Experience in planning, executing, and delivering projects on time and on budget

• Exceptional communicator, both written and verbal

• Willingness to travel domestically and internationally up to 20% of the time

Preferred Experience:

• Strong knowledge of the competitive landscape and must be able to remain current with industry trends and connected in discipline-related forums

• Experience guiding insight synthesis and identifying emerging opportunities based on a combination of industry analysis, company analysis, stakeholder and subject matter expert input, and trend evaluation

• Proven experience introducing and implementing cutting-edge ideas; conception through final delivery

• Ability to articulate new concepts clearly and in a compelling way

• Strong communication, influencing and problem-resolution skills

• Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines

• Knowledge of business environment, service requirements, and culture

• Demonstrated ability to assess stakeholder needs, creatively approach solutions, and decide and influence appropriate courses of action

CORE WORK ACTIVITIES

Program Implementation:

• In partnership with leaders, Global Sustainability team, and aligned with the company’s sustainability strategy, develop the Premium + Select Brand’s sustainability implementation plans to meet internal and external stakeholder needs and achieve the company’s sustainability goals

• Function as the brand ambassador of sustainability, effectively communicating the brand’s vision and mission to internal and external stakeholders

• Develop and deliver brand-specific sustainability education & awareness tools, resources, and trainings

• Analyze trends and competitive brand landscape

• Build, maintain and protect Marriott’s brand equity and reputation among key partners

Communications

• Prepare brand leaders with Serve 360 and sustainability talking points, anticipated questions, and supporting documents

• Manage sustainability content sharing internally

• Participate in brand-based trade shows and conferences around the world

Programs & Partnerships:

• Serve as the subject matter expert and thought leader on projects to champion sustainability programming

• Manage the brand’s sustainability brand standards and associated compliance mechanisms

• Partner with key teams to drive the portfolio towards third-party sustainability certifications

• Partner with Discipline teams in the deployment of programming to ensure alignment with and achievement of sustainability goals

• Partner with Avendra, MIP, and other contracting organizations within Marriott, to support the integration of responsible sourcing principles and goals

• Partner with Continents on regional sustainability programming to drive progress towards the company’s sustainability goals

• Establish standardization wherever possible across all business units to assure consistency and accuracy

Lead competitive intelligence and brand landscaping efforts

• Drive competitive intelligence/brand research roadmap

• Develop insights on brand positioning, particularly for Marriott International’s Premium brands

• Deliver high-quality strategic perspectives on competitor brands

Drive commercial and operational insights & strategy development

• Work alongside Revenue Management to build and manage a comprehensive dashboard for each brand

• Collaborate with Global Design to develop and manage renovation dashboards

• Work alongside Global Operations to gauge performance in food and beverage, guest experience and other areas

• Develop and leverage insights to craft pragmatic strategies to drive improvements

MANAGEMENT COMPETENCIES

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.

• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension - Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

California Applicants Only: The salary range for this position is $127,088 to $281,923 annually.

Colorado Applicants Only: The salary range for this position is $127,088 to $256,293 annually.

Hawaii Applicants Only: The salary range for this position is $153,776 to $281,923 annually.

New York Applicants Only: The salary range for this position is $127,088 to $281,923 annually.

Washington, D.C. Applicants Only: The salary range for this position is $139,796 to $256,293 annually.

Washington Applicants Only: The salary range for this position is $127,088 to $281,923 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, July 10, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.