Job Description

The Kinetic Group is seeking a Sales Coordinator (Customer Service Representative) to act as a comprehensive contact providing customers with up-to-date information regarding all aspects of the purchase, use and delivery of The Kinetic Group, Vista Outdoor's Shooting Sports products. Manage contract execution from award and open purchase orders, manage schedules and shipments to meet on time delivery requirements with freight forwarders and shipping departments, maintain records, and answering communications with multiple internal departments.

This position reports to the Sr. Manager of Customer Service and allows you the flexibility to work from your home office.

As the Sales Coordinator, you will have an opportunity to:

• Receive incoming orders; review for program accuracy and process within departmental guidelines. Process order confirmations and proforma invoices as required.

• Serve as a comprehensive resource to customers regarding all aspects of quoted products and applicable programs and services.

• Coordinate the release of orders to shipping department and provide tracking to customers.

• Oversee planning through delivery of special orders and bids; prepare paperwork for special orders, documenting according to established guidelines.

• Work creatively with customers and respond in a timely manner to communications regarding order activities, product availability, pricing, and terms.

• Manage all modes of transport for shipments with sales, manufacturing, credit, shipping, freight forwarders and direct customers.

• Work cohesively with internal customers to accomplish exceptional customer service and to meet established company goals. Coordinate order activities with Sales, Marketing, schedulers, credit department, shipping, and manufacturing for all locations of The Kinetic Group.

You have:

• Bachelor degree preferred, or a combination education and 3-4 years of customer service experience

• Excellent computer experience in a Windows environment (Word, Excel)

• Excellent 10-key, alpha/numeric keyboard skills.

• Must possess a high degree of ethics and integrity, self-motivation and professionalism.

• Must be organized and service-oriented.

• Must have a positive attitude and be a team player.

• Must maintain well-developed communication, negotiation and instructional skills.

• Familiar with the structure of the U.S. Government and functions of individual agencies.

• Function effectively in high-stress situations.

• Proficiency is expected within 18 months.

Physical Requirements:

Employee will be sitting the majority of the time, with some walking. Lifting and carrying of weights up to 10 pounds to access books and reports and to transport paperwork and materials. Minor stooping and kneeling to retrieve files. Manual dexterity for extensive computer work and writing. Hearing, speaking and vision are required.

Mental Requirements:

Must communicate effectively in verbal and written formats. Reading comprehension and basic math skills are a requirement. Flexibility to effectively deal with a variety of people and situations and to handle interruptions and multiple tasks simultaneously. Quick thinking and problem solving to readily assimilate information. Ability to maintain tact, diplomacy and highly professional manners. Initiative to effectively complete tasks with little supervision. The ability to identify and appropriately handle confidential information.

Equipment Used:

Assigned computer and monitors (2). Acceptance of position is assumed applicant already has designated office equipment (chair, desk, mouse, keyboard, etc) as part of remote environment.

Working Environment:

Work is done REMOTE during normal working hours, though extended hours are sometimes needed. Significant amount of time spent in front of computer screen on phone with customers. Co-worker support, guidance and reinforcement are readily available. Direct supervision is infrequent, though interaction is regular.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

Join our talented team! Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.

Vista Outdoor is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to careers@vistaoutdoor.com . Please note that this email address is for accommodation purposes only. Vista Outdoor will not respond to inquiries for other purposes.