Job ID Number

R2647

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the Desktop Support Specialist, you will perform preliminary troubleshooting and technical assistance for hardware and associated software.

Job Description

We are looking for a Desktop Support Specialist to perform preliminary troubleshooting and technical assistance for hardware and associated software. This position will be full-time, 6+ month contract opportunity and on-site .

What You'll Do

• Performs preliminary troubleshooting and technical assistance for hardware and associated software

• Resolves customer issues where applicable and within position skill set.

• Escalates customer issue appropriately

• Maintains professional and friendly demeanor in all interactions with customer base and internal/external teams

• Unpacking, staging desktop and laptop hardware to prepare for deployment to agency

• Imaging and installation of software onto devices

What You'll Need

Required:

• 4+ years of previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals

• 4+ years of experience troubleshooting & providing technical assistance for basic desktop laptop/hardware/software issues

• 4+ years of experience unpacking, staging desktop and laptop hardware to prepare for deployment

• 4+ years of experience resolving customer/end user issues

• 4+ years of experience maintaining professional and friendly demeanor in ALL interactions with customer base and internal/external teams

Preferred:

• Experience provisioning equipment with Microsoft technology (SCCM)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.