... and electronic service tools to troubleshoot customer complaints. Document the results of diagnostic ... /) Provide expert technical support to the Cummins Inc. Service Channel for complex service related issues ...

... requirements and develop customer-led product plans. Understand the strengths and weaknesses of the current ... the owner of the Master Project List (MPL) and guide key product related decisions. Lead the Pre ...

... . Customer Support : Assisting customers in understanding product specifications and measurement data will enhance customer satisfaction and trust. Technical Reporting : Recording results and preparing ...

... ensures, and results in, data that can be trusted and delivered to the engineer or customer. Data ... , instrument settings, the data and analysis to allow the engineer and customer to understand the results and ...

... customer. Data Reporting - Prepares documentation in a manner which clearly organizes and presents testing methods, instrument settings, the data and analysis to allow the engineer and customer to ...

... the operation of Cummins’ products in a variety of customer applications. Investigates electronic ... components, products, systems or services with greater elements of ambiguity over the senior or lead engineer ...