Job#: 2045311

Job Description:

Position Summary Sr. Solution Engineers analyze, facilitate and provide infrastructure services and related design artifacts for enterprise solutions. Sr. Solution Engineers create deliverables that help develop target-state solutions, including but not limited to standards, guidelines, individual parts, platforms, and configurations for evolution of business strategy aligned infrastructure. They are the catalyst and accelerators of orchestrated technical innovation for targeted business outcomes. Technologies include data center, cloud, shared foundational infrastructure components, unified communications, mobile, AI, Internet of Things (IoT), blockchain, edge computing and immersive experiences technologies. Sub-Function - Unified Communications (UC) * Understands the organizations Unified Communications requirements, including multi-channel, on-premises and cloud-based contact center solutions, IVR, ACD, dialers, CRM, VOIP Call Routing, reporting, optimization, and compliance requirements. * Designs UC solutions to meet the organizations requirements while considering scalability, reliability, performance, and cost-effectiveness factors. * Plays a key role in planning, development and delivery of contact center solutions using Nice CXone. This role will drive implementation of Nice CXone functionality and iteratively enhance existing configurations overtime. * Experienced in VOIP Call Routing, ideally Cisco CUBE. * Experienced in requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration. * Experience in process development, data and object modeling in a variety of application and database environments. * Possesses expert level systems engineering skills, client interactions to understand all requirements, and translation of those requirements into optimal business outcomes. * Designs integrations with relevant systems. * Detailed understanding of one or more CRM applications. * Software development skills with experience using API RESTful/SOAP web services for application integrations. * Supports in the evaluation of UC technologies and products in the market to select the best fit for the organizations needs. * Assists in the development and deployment of infrastructure solutions for communications, networking and VOIP. * Understanding of security best practices and compliance requirements related to unified communications infrastructure, such as HIPAA, ACA, ASCA, GDPR, and PCI. * As required, participates in on call rotation as part of the Unified Communication's Team responsible for phone systems and networks. Responsibilities Understand & Drives Technology Engineering (30%) * Reports straight or dotted lines Solution Architect, business functional leader to deliver technical solutions in that domain. * Leads the analysis of the current technology environment to detect critical deficiencies, legacy, and technical debt and recommends improvement solutions. In addition, leads the analysis of the technology industry and market trends to determine their potential impact on the enterprise and the enterprise technology engineering. * Collaborates with technical, business, and subject matter experts and other architects to develop technology engineering that enables and drives new business capabilities and operating models. * Drives technologies and approaches to renovate, extend, and transform the existing core technology base and IT estate. * Defines high-level migration plans to address the gaps between the future and current state, typically in sync with the IT budgeting or other capital planning processes. Analyzes & Evaluates Technology (30%) * Understands, contributes to, and follows established EA roadmap, technology trends, and the practical a