Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The primary responsibility is to work on outstanding balance and perform collection activities to increase cash flow. This position is client-based working closely with the contracted clients to resolve outstanding balances timely. The position requires researching, evaluating balances, connecting with clients, presenting information to clients, preparing reports, and supporting cash posting.

Responsibilities include:

• Review outstanding balances from the monthly reports .

• Connect with clients on the outstanding balances via email or phone and provide addt’l information as needed like statements or invoices.

• Detailed, organized, and self-motivated to complete tasks within service level agreement timelines and alert management as needed.

• Support cash posting by reaching out to client to get the payment backup needed.

• Identify and coordinate the appropriate collection activities with account management, Business Support Team, Sales Support, IT etc to resolve the open balances

• Evaluate and present client issues and potential risks to manager and leaders during monthly calls.

• Perform research when issues identified by clients or cash posting department or account management

• Educate clients on invoicing and payment options and process as needed

• Collaborate with internal department like acct mgmt., business support, etc to provide info to the client or to resolve issues which is stopping the client from paying the invoices

• Will serve as subject matter expert on the book of business you are responsible for.

• Demonstrate positive personality,

• Ability to build rapport with all levels of employees from front-line to executive.

• Proactive to go the extra mile to deliver on commitments.

• Bring personal energy and charisma to increase timely collection and resolve issues

• Respect and follow conduct and guidelines

• This position will work closely with account management, sales, finance, operational departments

Required Qualifications

• Minimum 2 to 3 year of experience in collection activities.

• Must be organized, detailed, consistent, hold themselves and others accountable to reasonably meet customer's expectations.

• Advanced verbal and written communication skills; advanced technical skills using PowerPoint, Word, Excel, Microsoft Teams and presenting information in meetings.

Preferred Qualifications

• Active listening skills to understand issues clients are having

Education

Bachelor’s degree in Accounting or Business

Pay Range

The typical pay range for this role is:

$46,988.00 - $91,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 10/25/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.