More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This position is a virtual mobility classification. Location is open to all Duke Energy service territory locations. Position Summary: Serve as a Senior Prototype Manager supporting Duke Energy's Customer Prototype Lab. The Lab was created to cost effectively test emerging products, services and technologies with customers to ensure Duke Energy is consistently delivering energy solutions customers' value while insulating operations from the impacts of assessing and testing. The Lab tests ideas with customers to help internal clients make informed decisions based on insights and incubates evolving customer programs not yet ready to scale. This position leads cross functional teams to develop and deliver prototypes/programs/pilots. The incumbent must be able to interpret and deliver the desired internal customer requirements with keen awareness of the end user's needs. Responsibilities: Delivering prototype management Serving as the primary point of contact from the Customer Prototype Lab to the product, service and technology project team requiring prototype support. Delivering the planning, design, build and support required for assigned prototypes. Includes the scoping and planning of project charters and work plans; the conducting of prototype status meetings, managing scope changes and completing project close outs. Conceptualizing new or abstract market approaches and determining how to test directly with customers. Leading a cross functional team to develop and deliver prototype requirements which include process design, customer communication and acquisition, tracking and reporting findings. internal communications and training. Assigning work plan tasks and associated action items to the cross functional prototype team. Includes prioritizing work plan tasks and/or assigned action items in order to complete project on time Preparing thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records. Actively managing project risks. Collaborating to launch customer communications and overall processes required to deliver the prototype from beginning to end. Ensuring the assigned team has the appropriate training required to deliver and support the prototype Managing the relationship with prototype team, the core team and key stakeholders Developing success metrics and service level agreements. Outlining the requirements for the Prototype Analysts so that the custom application required to track and support the prototype can be designed and built Outlining the requirements for the Prototype Specialists so that the training materials and associated processes can be designed to support delivery of the customer experience required by the prototype Delivering the desired customer experience Support the delivery of the specified customer experience by collaborating with the team's front-line employees, the Prototype Specialists, to ensure test requirements are met, to identify areas to improve the customer experience and to communicate voice of the customer insights. Motivates prototype team to meet goals and objectives of the project (includes sales goals, customer signups, scheduling deadlines, service levels, etc.). Identifies and resolves escalated customer support issues. Collaborates with team to estimate short- and long-term resource forecasting. Manages the day-to-day relationship with prototype vendors (product p