Description As part of the Leadership Development Program - Operations, the employee will participate in a two 18-month rotational program within GEODIS' Contract Logistics division. All participants within the LDP will be required to work for 6 months in 3 rotations within Operations with the option to extend the program to a max of 24 months with an additional rotation. The LDP - Operations is broken up into two account types: Highly Automated and Cross Dock. The departments / rotations are listed below: Departments Receiving Inventory Control Outbound/Shipping Quality Assurance /Compliance Rotations Ecommerce Retail High Tech FMCG Within each rotation, the employee will learn and serve in various roles while honing their leadership and management skills. At the end of each rotation, an evaluation will be completed by department leadership. After completion of the two years, employees that are part of the LDP will apply for open positions and be considered as a top candidate. All employees that are part of the LDP will have a permanent position at the end of the last rotation. Job Duties Primary Duties: Warehouse Operations Train with warehouse operations leadership learning the various areas - customer service, pick/pack, shipping, audit, inventory control, etc. Learn WMS system Prepare work schedules and training Serve as liaison between GEODIS and customer while resolving issues, determining root cause, negotiating and implementing solutions Recommend corrective actions in response to customer complaints Lead continuous improvement initiatives and provide recommendations to promote best practices with customer Communicate frequently with customers and follow up on customer concerns and requests to ensure high level of customer satisfaction In addition to the experience that will be garnered in each of the above rotations, participants in the LDP will have exposure to additional leadership and management training with their direct managers, the division leadership, as well as the mentor that will stay with them for 2 years. General management training Partner with leadership to understand basic Financial Management principles P & L's & budget creation Various reports: KPI's, WMS, Month-End Close Organize and participate in meetings with staff members Develop policies, programs and procedures for efficient operation of operations Receive personnel management exposure and training relative to hiring, performance appraisals and staffing decisions Leadership Topics Attend to quarterly business reviews with leadership Learns the Pillars of Executive Relationships Understand and be able to apply the company's mission, vision, values, stands, and golden rules Training and development objectives provided by HR department related to leadership, negotiating, sales, marketing, personal development, and other topics Attend meetings and presentations with Executives for additional cross training Requirements Education and Experience: Graduate with a Bachelor's Degree from a 4 year college or university, Logistics, Supply Chain, Operations, or Industrial Engineering focus preferred Prior internship or co-op required PC literate with experience with Microsoft Outlook, Word, Excel, and Access Essential Skills: Ability to read, analyze, and interpret financial reports, technical procedures and governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to effectively communicate process and technical concepts to a variety of audiences from entry level warehouse employee to executive level Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability