When someone joins the Wealth Management Executive Office (WMEO), you will feel that this is a place where we promote work life balance, career progression, and a positive culture.

As an Executive Office Analyst II in the Wealth Management Executive Office (WMEO) team, you will research and resolve sales and non-sales practice client complaints, communicate resolutions to clients, and escalate matters as needed.

Job responsibilities:

• Research and resolve client complaints, including review of complaint correspondence and documents, account records, and recorded customer interactions and interviews of clients, registered representatives, or other Firm employees

• Communicate resolutions to customers verbally or via written response

• Ensure that potential complaint related FINRA filings are submitted to the Firm's Registration department for review

• Assist the Firm's Legal Department as needed with pending arbitration and/or litigation involving customer complaints

• Identify and escalate operational or sales conduct-related concerns

• Cross-train on Wealth Management Executive Office intake function and assist with intake of client complaints as needed

Required qualifications, capabilities, and skills:

• Bachelor's Degree

• Series 7 license

• 3+ years of securities industry experience

• High-level phone and verbal communication skills

• Advanced writing ability

• Knowledge of FINRA rules

Preferred qualifications, capabilities, and skills:

• Series 66, Series 9/10, 24, 53, 4, and Life and Disability licenses desirable

• Complaint handling experience preferred

• Experience communicating with clients over the phone strongly preferred.

*This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans