J ob Title: Consumer Service Associate

Location: This position will work a hybrid model (remote and office) . The ideal candidate will live within 50 miles of our Elevance Health PulsePoint location at 6087 Technology Pkwy, Midland, GA 31820.

This position will have on-site training and will require you to be in the Midland, GA office.

Hours: 8:30 am-5:00 pm EST, M-F during training. An 8 hour shift between 8:00am-8:00pm EST will be assigned after training.

Must have 100% attendance during the first 11 weeks of training. Start date: 9/16/2024.

As a Consumer Service Associate, you will be responsible for assisting national marquee client(s) and members using a variety of platforms and services models including but not limited to the At Your Service Model.

How you will make an impact:

• Understands and communicates the benefit design packages to members as defined by employer.

• Interacts with members verbally and in written form to ensure appropriate engagement is achieved.

• Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.

• Assist in increasing member's engagement into appropriate programs and offerings.

• Acts as trusted advisor and educator on health care related inquiries. ​

Minimum Requirements:

Requires a HS diploma and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• BA/BS preferred.

• Experience in successful resolution of high level/sensitive customer service issues preferred.

• The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.

• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.

• A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred.

• A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.

• Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.

• Flexible and quick learner, willing to adapt to changing customer and business needs preferred.

• Previous experience in a healthcare environment preferred.