Churchs Texas Chicken

Employee Job Description

Job Title:

Assistant Restaurant General Manager

Reports (Title):

Restaurant General Manager

Department:

Field Operations

Revised:

June 2023

Job Summary:

The Assistant General Restaurant Manager works under the direction of the Restaurant General Manager. The ARGM is responsible for: the hands-on day to day activities and operations of the restaurant, assisting in ensuring the successful implementation of Churchs Texas Chicken initiatives and programs, assist in achieving or exceeding all established financial sales and profitability plan, all banking, and administrative responsibilities.

Key Duties/Responsibilities:

• Assist Restaurant General Manager (RGM) in ensuring all employees are trained.
• Assists RGM in maintaining appropriate staffing and prepares weekly schedules.
• Helps staff during high volume periods as needed.
• Assists in administering all paperwork in a timely manner.
• Assists in analyzing profit and loss statements and in meeting established sales plan for unit.
• Maintains and records accurate inventory.
• Understands, enforces, and adheres to all company policies and procedures.
• Assists in maintaining all company operations standards and compliance.
• Ensures that federal, state, and local laws, regulations, and ordinances are practiced and enforced,
• Always maintain a clean facility.
• Delivers consistent, high-quality products daily, every shift.
• Performs other duties as assigned.

Education, Experience, and Certifications:

H

igh school diploma or GED required. Must have (1) years of supervisory experience working in the restaurant industry.

Successfully complete all training and make a passing score on all applicable tests.

Position Qualifications/Functional Skills:

• Must have a valid drivers license and proof of valid insurance.

```{=html}

``` - Must be able to work a minimum of 35 hours and up to 40 hours per week. - Must be available to work a flexible shift including weekends.

```{=html}

``` - Knowledge of all restaurant policies, practices and operational and human resources procedures - Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally - Knowledge of profit and loss statements - Ability to implement policies and procedures. - Skilled in developing employees by coaching, counseling, and building strong work habits. - Continuously working to improve customer satisfaction. - Knowledge of recruiting and interviewing potential team members. - Ability to supervise others. - Manage conflict resolution. - Create and maintain a positive work environment.

Competencies:

Build a Strong Guest Culture:

Makes a special effort to exceed guests expectations.

Hold guests as the highest priority and act as a role model for team members by providing exceptional guest service.

Leads by example and promotes an environment where there is a sense of urgency to satisfy guests.

Ability to investigate and resolve guests complaints about food quality or service.

Establishes a friendly, welcoming restaurant environment.

Build High-Performing Teams:

Promotes a team environment by fostering respect, providing shoulder to shoulder coaching and feedback, r