Job Title:

Technical Product Manager

Job Description

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Technical Product Manager/Owner, Domain Management - Digital and Web

Mandatory hands-on experience and ability to navigate current tools is required

• Planview

• JIRA

• FIT

• Product Management Lifecycle

• Product Engineering, Product Owner/Manager +Financial Tracking - through ad hoc Excel to JIRA/Other Feature work tracking.

Overview

· The Technical Product Manager/Owner - TPM/O, for digital and web is responsible for leading the platform teams - Domain Management and WAF CDN product vision, planning, execution, operations, strategy, and roadmap for the digital platforms that deliver engaging and seamless user experiences across multiple channels and devices; and other application services including Metro, Assurancewireless, Wholesale, DRE Intranet Portal, T-Life, Benefits Hub and T-Mobile Tuesdays.

· The TPM/O is responsible for digital and web collaborates with cross-functional teams, including cyber, IT, product, other technology and product groups, network, engineering, design, marketing, sales, and customer success, to define and deliver innovative and secure, scalable solutions that meet the needs and expectations of the customers and stakeholders.

· The TPM/Or is responsible for digital and web also oversees the product lifecycle, from ideation to launch and beyond, and ensures that the products and releases are aligned with the team’s, organization’s, company's goals and values. Through delivery & execution, the TPM/O is also responsible for building the operations for supporting post deployment of the services the teams are responsible for, including, but not limited to telemetry and observability, ensuring stability and other enhancement activities, and ensuring security compliance on services changes deployed.

· The TPM/O shall maintain roadmaps, goals, OKRs and platform and technology operations metrics that align to overall operations health, status, diagnostics and DevOps lifecycle of all aspects of the release process, from planning, product management, product engineering to release management and monitoring alerting.

Key Responsibilities

· Develop and communicate the product vision, product operations, product strategy, and roadmap for the Domain Management and WAF CDN platforms, ensuring alignment with the company's mission, objectives, and priorities.

· Research and analyze the market/partner+ trends, customer and external feedback, user behavior, and competitive landscape to identify and validate the product features, opportunities and requirements.

· Define and prioritize the product features and specifications, and collaborate with the engineering, test, telemetry, release management teams to deliver high-quality and user-centric solutions, through the use of enterprise and self-assigned tools, including Planview, JIRA, FIT and other forms of resource, product, feature management and financial tracking measures.

· Manage the product backlog and release planning, and coordinate the product launch and post-launch activities, including testing, documentation, training, and support.

· Establish and track the product performance metrics and KPIs, and leverage data and insights to optimize the product functionality and usability. Formulate data driven reporting and operations for leadership and team members to derive data-driven decision making actions.

· Lead and mentor the TMM/O resources, engineering, testing and other product team(s), and foster a culture of collaboration, innovation, and customer focus, while obsession with 3S – stability, security and scalability.

Required Qualifications and Skills

· Bachelor's degree in computer science, engineering, or technical, product related field, or equivalent work experience.

· Mandatory experience with leading, planning and launching consumer, high volume product or web, web-enabled product, needing to support large traffic volume, surge usage scenarios.

· At least 10 years of product management, product engineering experience, managing product lifecycle in the digital and web domain, mandatory in a B2B or B2C environment.

· Proven track record of delivering successful and impactful digital and digital, mobile, consumer set-top app, cyber and web products, from ideation to launch and beyond. Working beyond inheriting operations and a version 1.0 product.

· Strong knowledge and experience in Azure, GCP, AWS Cloud, Akamai +Other CDN and WAF + Cybersecurity domains, and other relevant technologies and tools. Ability to adapt and apply the same concepts and functions from one service to another, i.e., Imperva to Akamai.

· Mandatory - experience with managing and owning multiple Product Roadmap with hands on with full-stack web, mobile app, Cybersecurity and digital services delivery and operations.

· Mandatory - IT and Cybersecurity operations to drive and support launched applications from Development into Production with current and modern DevOps Site Reliability Operations.

· Mandatory - Data driven and Data Operations KPIs and Metrics in all Operations - with proven experiencing in creating, managing and maintaining KPIs, Dashboards, Reporting and Data-Drive Decision Metrics.

· Mandatory - Agile and SDLC Product Engineering and Software Engineering Lifecycle - have led 2-4 customer facing full-stack web, mobile app, Cybersecurity products or projects - preferably a SAAS, PAAS based product or service.

· Strong knowledge of SEO, Web/Digital Performance standards and trends - Page speed, Core web vitals and Lighthouse like tools. Ability to adapt and apply necessary tools and metrics to formulate performance data & metrics.

· Excellent and clear ability for communication, presentation, and interpersonal skills, with the ability to articulate and advocate the product vision and value proposition to various audiences at all levels, from technical resources to leadership, business focused resources.

· Exceptional analytical, problem-solving, and decision-making skills, with the ability to handle ambiguity and complexity.

· Customer-centric and user-oriented mindset, with a passion for creating delightful and engaging user experiences.

· Agile and lean product development methodologies, and best practices.

· Product growth mindset - self starter, with continuous curiosity and experimentation; continuously pursuing higher standards and raising the bar on Product+Engineering+Operations+Cybersecurity.

#ConcentrixCatalyst

Location:

USA, KS, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .