Job Summary

TheMicrosoft LicensingExecutivewill act as a customer-facing subject matter expertin licensing solutions within the Microsoft discipline. The individual will provide essential support for SHI'saccount executives and our customers, working closely with the SHI team to help SHI’s customersunderstandtheir ongoing licensing and operational needs for their Microsoft environment. This will be achieved through various presentation and communication models throughout the customer relationship lifecycle. 

TheMicrosoft LicensingExecutivewill report to the Manager – Microsoft Licensing and can be based in Milton Keynes, BarnsleyU.K. offices.

About Us

SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.

With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

SHI provides innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K, Republic of Ireland, Canada, France, Hong Kong and Singapore.

Responsibilities

Include, but are not limited to: _ _

• Engage in customer correspondenceregardingMicrosoft products and their licensing, effectively communicating thebenefitsof Microsoft’s Online Services, andparticipatein customer calls toprepare pricing.

• Advance and oversee sales opportunities in collaboration with SHI Account Managers,supportingthem through allsales process stagesuntil completion.

• Act as a representative for SHI at relevant company and industryeventsas necessary.

• Contribute to SHI.com by authoring blog posts on Microsoft’s latest offerings, and by organizing and hosting customer-centric events and webinars.

• Provide support in sales messaging during customer meetings and calls, andassistincreatingfinancial models, proposals, and customer-facing proposals.

• Support enrolment activities for on-time renewals and true-ups. 

• Interpret Microsoft volume license contracts for customers and prospects. 

• Educate customers and sales teams on Microsoft programs and best practices. 

• Stay up to date on relevant Microsoft certifications and technologies. 

• Develop and implement both company-wide and client-facing training webinars geared toward the latest changes in Microsoft licensing, products, and programs. 

• Proactive approach to supporting team members, sellers, and customers. 

• Be able to articulate SHI’s value add for Microsoft and remove oneself from the day-to-day licensing questions. 

Qualifications

• Bachelor's Degree or relevant work experience required

• Excellent knowledge of Microsoft solutions and volume licensing programs

• Minimum 3-5 years providing direct support for Microsoft Volume Licensing sales and support lifecycle

• Experience serving as a Subject Matter expert in a product or service

Required Skills

• Outstanding written and verbal communication skills, including whiteboard discussionand executive presentations. 

• Ability to work collaboratively with other internal departments and sales teams. 

• Outstanding customer serviceandrelationship management skills. 

• Possess a real passion for technology.  

• Willingness to learnnew solutions,technologiesandapproaches. 

• Excellent organizational and time management skills. 

• Exceptional troubleshooting, and analytical skills. 

• Initiative to research and resolve problems. 

Certifications Required

The Microsoft Licensing Executive will hold at least two of the following accreditations; if they are not currently held, they will be required to self-study and pass the following accreditations within six months of starting the role. 

• Microsoft 365 Certified: Fundamentals (MS-900) 

• Microsoft Azure Certified: Fundamentals (AZ-900) 

• Microsoft AI Certified: Fundamentals (AI-900) 

• Microsoft Security, Compliance, and Identity Certified: Fundamentals (SC-900)

• Microsoft Power Platform Fundamentals: Certified (PL900)

Unique Requirements

• Position may require travel for customer meetings and events as required both nationally and internationally.

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Job Locations UK-Buckinghamshire -Milton Keynes | UK-South Yorkshire-Dodworth, Barnsley | US-Remote

Requisition ID 2024-17469

Compensation Structure Base Plus Bonus

Category Information Technology