About the Role:

As a Manager, Account & Relationship Management, you will manage a team responsible for maintaining and growing client relationships. You will be accountable for the performance and results of your team, ensuring they meet revenue targets and achieve high levels of customer satisfaction. You will develop strategies to enhance client engagement and coordinate cross-functional efforts to meet business objectives.

Additional Information: Enterprise Legal Management Software | ELM Solutions | Wolters Kluwer

Responsibilities:

• Manage a team of account managers, overseeing their performance and development.

• Develop and implement strategies to grow revenue from existing accounts.

• Ensure a high level of customer satisfaction and address client concerns promptly.

• Coordinate with sales and marketing teams to align client strategies with business goals.

• Conduct regular meetings with clients to understand their needs and provide solutions.

• Monitor and report on team performance and client satisfaction metrics.

• Train and mentor team members, promoting their professional growth.

• Manage complex client accounts and ensure successful outcomes.

• Drive initiatives to improve client engagement and account retention.

• Develop and maintain relationships with key decision-makers and influencers within client organizations.

Skills:

• 2+ years of management experience, managing direct reports.

• Experience selling software products and services

• Strategic Planning: Ability to develop and execute strategies to grow revenue and enhance client satisfaction.

• Team Management: Proficiency in overseeing team performance and development.

• Client Needs Analysis: Aptitude for understanding and addressing client needs proactively.

• Cross-functional Collaboration: Experience in coordinating efforts across sales, marketing, and other departments.

• Client Retention Strategies: Knowledge of techniques to improve client engagement and retention.

• Performance Metrics: Familiarity with tracking and reporting on performance metrics.

• Negotiation Skills: Ability to negotiate solutions and manage complex client relationships.

• Leadership: Strong leadership skills to mentor and guide the team.

objectives

• Typically accountable for a centralized functional activity

Education:

Bachelor’s Degree in Business, Legal, or related field or equivalent experience

Travel :

• Up to 50% (domestic/international)

#LI-Remote

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $121,350 - $170,050

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.