We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment.

Specific Duties & Responsibilities

• Screens patient calls and medical issues. Answers patient questions where appropriate and determines if physician response is required.

• Registers patients for clinical appointments using electronic medical record system (Epic).

• Monitors in-basket messages. Handles routine messages and forwards other messages to the appropriate resource. Documents appropriately in Epic.

• Collects time of service payments, issues receipts, and prepares end of day reconciliations.

• Discusses patient charges, if appropriate, with patients and/or patients' families.

• Refers patient to appropriate office if financial counseling is necessary.

• Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).

• Maintains familiarity with various types of medical insurance in order to properly schedule patients and answers patient questions.

• Schedules patients for laboratory tests, medical examinations, and procedures.

• Resolves any schedule conflicts.

• Coordinates visits either within the office or between other offices and/or departments.

• Helps to obtain pre-certifications as required by patients' health care insurers or managed care providers.

• Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker’s compensation forms, etc.)

• Accurately scans medical record documents and various forms into Epic.

• Assists with back-office duties as needed to ensure consistent patient flow.

• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.

• Other duties as assigned.

Minimum Qualifications

• High School Diploma or graduation equivalent.

• One year work experience in customer service required.

• Two years related work experience preferred.

Preferred Qualifications

• Medical terminology and knowledge of medical insurance coverage.

Classified Title: Patient Service Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY ($19.67-$24.72 HRLY targeted; Commensurate with experience

Employee group: Full Time

Schedule: Monday-Friday, 8:30 am - 5:00 pm

Exempt Status: Non-Exempt

Location: School of Medicine Campus

Department name: ​​​​​​​Columbia Practice Oph

Personnel area: School of Medicine

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.