Company description

At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact.

For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the duties of the position.

Purpose of the position

The Waitlist and Lottery Associate assists with the implementation of day-to-day operational duties carried out by the Waitlist and Lottery team.

Core tasks and responsibilities

• Assist with managing all enrollment notices, dates, caps, and waitlist programs for schools.

• Contributes to development of strategies to increase enrollments and streamline the enrollment process.

• Work to consistently improve the customer experience.

• Lead process improvement initiatives that create efficiency, contribute to customer delight, and improve conversion rates.

• Collaborate with Waitlist and Lottery Supervisor and other Enrollment Processing leaders to improve the enrollment process.

• Run daily, weekly, and monthly data reports to locate incorrect data, withdrawals of inactive applicants, and find students with missing documentation for follow-up contact by Enrollment Experience team members.

• Other duties as assigned.

Qualifications

• Previous experience managing waitlists and enrollment pipelines required

• Previous experience working in a customer service, sales, or back-office operation preferred

• Previous school admissions/registration/records experience a plus

• Highly Proficient in Microsoft Office applications and Google suite software

• Excellent interpersonal skills

• Excellent written and oral communication skills

• Excellent presentation skills

• Excellent data analysis skills

• Excellent multitasking skills

• Highly organized

• Ability to work in a fast-paced environment and make quality, informed decisions

• Commitment to working overtime during peak season, July-September

Key Capabilities

• Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.

• Delivering Financial Results – A strong track record of delivering against budgets and commitments.

• Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.

• Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.

• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

Behaviors

• Focused

• Effectively manages change

• Interpersonal awareness/self-awareness

• Thorough and thoughtful work

• Decisive

• Flexible

• Works well in a matrix

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State, and New York City laws, the pay range for this position is as follows:

The full-time salary range is between $19/hr. - $22/hr.

This position is not bonus eligible, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace Type:

Req ID: 16176