Description

The AWS Intelligence Initiative program is hiring cleared builders for a unique opportunity to work with some of the best and brightest engineers and technical leaders. Builders undergo an intensive 3-6 month training and development program to learn about operational culture, enhance their technical skills through a hands-on job path curriculum, to obtain a holistic view of our technology, dedicated mentorship, and support from our program’s alumni. We are seeking highly motivated builders who are focused on learning operational excellence and troubleshooting complex system operations, interested in building an understanding of Linux, networking and general knowledge of cloud services. Upon graduation from our program, builders grow into engineering roles as part of the AWS Region Reliability organization.

Region Reliability is the cornerstone of continuous engineering improvement by driving efficiencies across AWS through innovation, automation, and operational excellence. This new organization was created to drive consistency in operational practices across AWS, reducing duplicative efforts and refining and accelerating operational excellence and best practices for AWS Amazon Dedicated Cloud Regions to provide a simpler experience for our customers and AWS Builders.

In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You are learning to execute on well defined technical implementations following a Standard Operating Process and learning from more experienced builders around you. You will build a general understanding of operational risks and learn how to avoid taking unnecessary risks. After gaining technical experience you may begin to identify operational concerns and resolve or escalate concerns in a timely manner.

This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You will become an AWS Services platform diagnosis, response, measurement, and automation expert. You will support and simplify the operational scalability that sustains the platform's insane growth. You will measure your success and it will be visible.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities

This position is perfect for you if you:

• Would like to gain a deeper understanding of AWS service teams, capabilities, and functionality.

• Regularly seek simple ways to approach complex issue or processes.

You will have the opportunity to:

• Explore the inner workings of AWS and how its services communicate.

• Engage other AWS engineers world-wide to deploy, configure, and troubleshoot 150+ services.

• Express your creative, innovative ideas to make our team even more awesome!

• Provide invaluable support to the U.S. Intelligence Community.

A day in the life

As an ADCE Associate, you will be learning how to play a crucial role in ensuring the smooth and efficient operation of our AWS infrastructure. Your primary responsibility will be to execute a defined set of operational tasks on a schedule, and learning how to identify any ineffective processes or technical implementations that may be hindering performance, availability, or maintainability. You will learn how to understand operational risks and avoid taking unnecessary risks. You will work with more senior engineers that identify operational concerns, and gain familiarity with how teams are responsible for resolving, mitigating, or escalating them in a timely manner.

Supporting mission critical workloads involve being present in a Remote Managed Facility (RMF) 5 days a week to execute on your assigned tasks. Over time you will gain the ability to execute on narrow, well-defined workflow processes and become familiar with the application of available tooling. An ADCE Associate will learn to resolve most straightforward blockers by leveraging existing runbooks, and effectively communicate any issues that may arise to peers and leaders. On this team, you may also learn how to identify the root cause of issues and ways of how to provide feedback to workflow owners. You will grow into understanding strong operational and troubleshooting skills, as well as the ability to work independently on defined tasks and collaborate effectively with cross-functional teams.

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• Experience troubleshooting and debugging technical systems

• 1+ year/s work experience requiring a security clearance

• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• An awareness and willingness to use Operational Excellence tools and techniques

• Computer engineering aptitude

• Demonstrated problem solving skills and analytical skills

• Excellent communication skills and the ability to work well in a team

• Proven ability to learn new skills and ability to troubleshoot

• Experience managing and driving operational improvement projects to successful completion, ideally with team members

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.