Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

This position contributes to the long-term financial success of Ent by identifying fraud threats related to the enterprise. The Fraud Investigator Jr. assists Credit Union Members, the Call Center, and Service Centers, regarding fraudulent activity. This position is responsible for verifying account activity; and responding to questions, concerns, and functions related to the identification, prevention, and resolution of fraudulent activities. The Fraud Investigator thoroughly reviews, identifies, researches, and analyzes potentially fraudulent activity and processes fraud claims. While adhering to policies and procedures, the Fraud Investigator handles initial notification of situations and investigates to resolve member-reported fraud incidents in an accurate, timely, and efficient manner for credit union members and all departments within the organization. This person must possess strong written, communication, and investigative skills. This person should be proactive in identifying trends and reporting on elements of risk to protect members and the organization from present and futur

Essential Functions Daily Fraud Investigation Activities: Readily available to members, other departments for questions, concerns or paperwork needed concerning fraudulent activity. Typically provides first point of contact for new fraud case triage and entering into the work queue for assignment. Assist with preparation of fraud investigations as requested. Perform daily tasks of monitoring accounts closed due to fraud, make sure everything is moved over to new account. Gather evidence as requested for assigned cases in appropriate time frame. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position:

High School Diploma/G.E.D. or equivalent 2+ years' combined experience with a financial institution customer service, fraud management, auditing, performing fraud investigations, general customer service, or related experience. Minimum Formal Qualifications for the Regular Position:

High School Diploma/G.E.D. or equivalent 4+ years' combined experience with a financial institution customer service, fraud management, auditing, performing fraud investigations, general customer service, or related experience.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experien

Technical or Specialized Knowledge/Skills: Working knowledge of depository processes and procedures. Working knowledge of compliance for subpoenas and Bank Secrecy Act procedures. Basic investigative skills. Demonstrate excellent problem-solving ability and consistent, logical, and effective decision-making based on fact. Strong product knowledge (ATM, Debit, Checking & Savings). Basic knowledge of collection and bankruptcy laws. Strong interpe sonal communication skills to include professional verbal and written communications that may be used in determining if a case is able to be prosecuted or not. Strong time management and organizational skills with the ability to manage multiple and diverse on-going projects. Ability to work with various personality types to differentiate between victim(s) and suspect(s). Ability to work with all levels of the organization and match communication styles to the audience being presented to. Ability to develop and cultivate as a liaison with other financial institutions and law enforcement. Certifications Required: None Environmental, Physical and Psychological Requirements Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely