Job ID86592

LocationColorado Springs

Full/Part TimeFull-Time

Regular/TemporaryRegular

Why Work at Children's....

Here, it's different. Come join us. Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day. We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation's top 10 pediatric hospitals by U.S. News & World Report. As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

Job Overview

Administrative Service Coordinator is responsible for high level administrative and customer service support for patients, families, internal team members and providers. Additional duties may include, but are not limited to, patient scheduling/registration; performing basic telephone triage duties; copying, scanning and/or filing various documents; supporting insurance management functions; managing multiple Outlook calendars; creating presentations and flyers as prescribed; and providing logistical support for events.

Additional Information

Department Name: PIC Job Status: 40hrs Shift: 8:00 AM - 4:30 PM and 8:30 AM - 5:00 PM

Qualifications

EDUCATION - High School Diploma required, higher level of education preferred EXPERIENCE - Two years of administrative and customer service experience. EQUIVALENCY - A relevant associate or bachelor degree may substitute for the required experience on a year for year basis.

Responsibilities

POPULATION SPECIFIC CARE No direct patient care. ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform Performs complex calendar management support for multiple professionals. Provides operational, financial, and physician support. Arranges and schedules meetings, including conference calls and seminars, for internal team members. Arranges and schedules interviews and makes travel arrangements for providers. Provides communication support, including creating and reviewing power point presentations as directed, taking notes/meeting minutes, creating flyers as prescribed, and creating correspondence. Provides patient scheduling, i.e. clinic and/or surgery scheduling (50% or less of total time). Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers. Supports a variety of departmental projects, as needed. Supports office management functions such as, setting up and maintaining fi es, receiving and referring inbound calls and ordering supplies. Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate. Performs reception duties utilizing various systems including telephone, fax machine, mail services, email and copy services. Performs data entry and tracking functions. Supports patient safety by adhering to all infection control policies and safety guidelines. Utilizes and remains up-to-date with department office operations and established policies and procedures.

Other Information

COMPETENCIES BUILDING CUSTOMER LOYALTY - Meeting and exceeding internal or external