We are looking for a Customer Relationship Manager to strengthen our team!

Your Role

As a part of the business development activity, you are responsible for managing customer relationships and needs proactively, on a day-to-day basis. It is expected to be process oriented, pay close attention to detail and have analytical and strategic thinking skills. You are also responsible for the customers assigned to them and the consequences thereof including failure to support, for which corrective measures should be taken according to prevailing procedures to avoid recurrence.

Your Responsibilities

• Drive operational excellence for assigned accounts.

• Monitor and improve service delivery on all escalation.

• Maintain and foster strong long-term relationships with key customers.

• Identify new opportunities to increase business footprint with key accounts.

• Serve as a liaison between clients and the Business Development group.

• Maintain open channels of communication between Sales, Operations, and Quality Assurance.

• Collaborate with Business Development to propose customer-specific expectations.

• Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP), up- to -date.

Your Skills and Experiences

• Proven experience in customer relationship management or a similar role.

• Experience in the logistics or supply chain industry.

• Strong strategic and analytical thinking skills.

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks and projects simultaneously.

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Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.