Job Information
Aston Carter Order Entry Representative in Cockeysville, Maryland
Job Title: Order Entry Representative
Job Description
Roles and Responsibilities include:
- Order Entry and Customer Service:
Answer phone calls and emails to assist customers with their orders.
Enter orders for personal care products, alcohol/solvents, and specialty items.
Schedule logistics for each order.
Provide front-line customer support and maintain account records.
Set up customer accounts in Account Mate.
Track containers to ensure timely fulfillment of customer orders.
Handle interactions related to the Cryotech product line.
Provide essential documents like Certificates of Analysis and Material Safety Data Sheets for personal care products.
Generate price quotations as instructed by the sales team.
Process sample requests.
Provide price quotations and invoicing.
Assess and resolve or escalate complaints as needed.
Enter purchase orders for personal care and sample stock.
Review and submit credit/trade reference requests.
Generate various reports and validate carrier invoices.
- Inventory:
Assist with inventory counts in the warehouse for personal care products as needed.
Handle month-end inventory reconciliation for personal care and Cryotech items.
Run month-end inventory reports.
- Financial Transactions:
Process payments for customers.
Handle invoicing for personal care, solvents/alcohol, and specialty accounts after the order ships.
Import approved freight charges for accounting purposes.
Deal with collection emails for overdue personal care accounts.
- Administrative Tasks:
Manage files and purge records for personal care accounts, accounting, and solvent customers.
Scan and import documents into DocuWare.
Order office supplies.
Provide accurate, valid, and complete information using the right methods and tools.
Follow communication procedures, guidelines, and policies.
- Flexibility and Team Support:
- Be adaptable and assist sales and office staff with various projects and duties.
Hard Skills
1-3 years of Order Entry experience in a manufacturing environment is a requirement
Customer Service Oriented
Account Management
Purchase Orders
Inventory Management
Job Type
This is a Contract-to-Hire position with a duration of 6 Month(s).
Work Site
This is a fully on-site position in Cockeysville, Maryland.
Work Environment
M-F 8:30am-5pm
On site
Parking included
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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