Description

Regular Schedule:

Mondays & Tuesdays: 1pm-11pmWednesdays & Thursdays: 3pm-9pmFridays: 1pm-9pmSaturdays - may work depending on production need

Team Member should be prepared to work overtime as needed as well as assist production with volume processing in time of need.

Essential Duties and Responsibilities:

• Completes client tasks as assigned.

• Assists in the completion of daily work to ensure all SLA’s are met.

• Monitor quality reports to measure team member performance and communicate any issues to supervisor.

• Must be able to make decisions as needed to meet operational constraints.

• Act as a leader for team and others in the division.

• Trains team members as needed.

• Reference work instructions as needed.

• Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.

Qualification Requirements –

To perform the job successfully, an individual should demonstrate the following:

• Must be at least 18 years of age.

• Able to read, write and speak English.

• Able to maintain confidential information.

• Successfully pass and maintain acceptable background checks and security clearances.

• Basic computer knowledge and Microsoft Suite experience.

• Demonstrate exceptional organizational, communication and customer service skills.

• Possess exceptional leadership, interpersonal, and execution skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)