Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Oceaneering AGV Systems, an Oceaneering International Company, develops, implements and markets Automated Guided Vehicle Systems (AGVs), navigation hardware, and software. We offer customized and automated transport solutions to efficiently, competitively and effectively meet the ever-increasing transport demands of various industries by increasing productivity, reliability, flexibility and safety standards through innovation, expertise and robustness. Oceaneering AGV Systems has been delivering automatic guided vehicle solutions to the world's leading companies for 30 years. For more information please go to www.oceaneering.com and click on Products & Services, then click Automated Guided Vehicles (AGVs). . Position Summary The Service Technician is responsible for providing Oceaneering Mobile Robotics (OMR) customers with onsite technical support for installation and maintenance of new and existing OMR Automated Guided Vehicle (AGV) systems. The Service Technician excels in electromechanical hardware installation, maintenance, and troubleshooting while exercising a high degree of competency in PLCs, software, and diagnostics processes. The Service Technician is responsible for working independently onsite with minimal oversight to resolve onsite service tickets and reporting on the service ticket status. They advise on improvements of processes to the Service Manager. The Service Technician works closely together with both Installation and Service Teams to ensure optimal performance of the OMR products. The Service Technician role requires 50-60% travel to various site locations in North America. Duties & Responsibilities ESSENTIAL * Carry out maintenance, repair and installation activities as directed by the assigned Service/Project Manager. * Travel to project sites on repetitive schedules or (at times) short notice for resolution of technical problems and deficiencies. * Perform hardware and wiring installation, assembly, repairs, maintenance, and troubleshooting for AGV system components. * Manage software configuration of parts for assigned maintenance and repair work. * Document maintenance and repairs process and lessons learned in the OMR ticketing system. * Perform detailed technical activities onsite such as software configuration, hardware calibration, statistic/log analysis, fault diagnostics by means of testing to assist in the maintenance, repair and/or commissioning of equipment. * Review requirements, schematics and technical documentation related to the product for resolving technical problems and provide redlines as necessary. * Observe and study the function of equipment, system operating modes and system performance results to anticipate and correct operational issues. * Collect, analyze, and summarize system performance data for use in troubleshooting and diagnostics. * Support engineering in the development of plans for the maintenance and repair of AGV Systems. * Identify and provide feedback with improvement actions because of repairs, inspections, defect reports, incident investigations etc. * Provide advice and guidance to customer's technical staff on the maintenance and operation of the AGV System. * Professionally represent