Location: For Those Who Work At Home - Various, North Carolina 28209 Job Summary The Product Program Manager is responsible for the product planning, product development, product management, and in some cases product marketing for a portfolio of products or services organized through third party vendors and service providers. The Product Manager is involved in defining the overall business strategy, including production expectations, channel performance, forecasting, profitability outcomes, and goals for a portfolio of products, as well as coordination between internal and external teams to manage the overall health of the portfolio of products and vendors. The Product Manager also may consult with senior business leaders and direct allocated resources to plan, develop, implement and measure product and sales initiatives to increase overall product portfolio performance across all channels. The Responsibilities Responsible for designing, modifying, and developing new product portfolios and services that meet a client need. Responsible for monitoring and reporting out daily, weekly, and monthly performance trends and reporting to managerial teams and executives. Responsible for understanding market conditions, the regulatory landscape and making recommendations for change as appropriate to internal and external conditions. Responsible for the compliance and legality of all product portfolio offerings and effectiveness of distribution and delivery. Responsible for scanning the competitive landscape, keeping a pulse on the competition with noted gaps, strengths, weaknesses and forecasting industry trends. Accountable for forecasting accuracy, performance measurement and monitoring, and overall client experience and impacts. Builds relationships with vendors and be involved in negotiating and influencing vendor contracts. Collaborates with Marketing Consultants to manage marketing campaigns, capabilities, and measures and reports out on results. Lead business initiatives following a project plan and is responsible for outcomes. Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements. Work with partners in procurement, technology, and product to design solution Manage business case development, contracting, due diligence, requirements, workstream creation. Partner closely with Risk and Compliance partners to make sure initiatives align to Key's moderate Risk profile. Directly manage initiatives spanning across payment products or introducing net new capabilities through the product development lifecycle and support initiative transitions to product managers. Define requirements for high priority opportunity/gaps. Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice. Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications Bachelor's Degree in business or related field and/or equivalent work experience (required) Experience Qualifications 10+ years' Experience in operations, vendor management, technology management, and or program or project management (required) Demonstrated Financial and analytical thinking and the ability to forecast (required) Strong understanding of technology products, channels, and segment needs (required) Strong Business management presentation and PowerPoint skills (required) Demonstrated ability to manage complexity at scale and build stakeholder alignment over long-term projects Demonstrated ability to drive projects from concept to rollout in cooperation with various business units and third-party partners (requir