Job Overview:

The Patient Service Representative takes incoming calls to schedule patient appointments and provide customer service information on behalf of healthcare clients. Some Patient Services reps also utilize work queues and place outbound calls based on client requests and workflows. The ideal candidate will have a strong customer service background in a call center environment.

Company Overview:

RelateCare is a healthcare contact center providing on-site consultancy, outsourcing solutions, and shared services to leading hospitals and healthcare organizations. We are a multidisciplinary team of patient service representatives, schedulers, nurses, and contact management specialists offering support to our clients' patient services. RelateCare is fast becoming a global leader in the delivery of patient access and patient engagement solutions in the US and Europe. RelateCare is based in Waterford, Ireland, and Cleveland, Ohio with remote working options for certain roles. We proudly specialize in connecting patients, providers, and caregivers while ensuring that patients can access the right care at the right time and in the right place.

Reports To: Team Leader

Responsibilities and Duties:

• Capture and enter all required information for pre-registering patients accurately and efficiently
• Verify existing patient information and preferences are accurately reflected in their medical record (e.g., insurance coverage, mailing address, phone number, email)
• Verify and review patient's and families' insurance coverage and benefit eligibility, and document appropriately
• Address patients' and families' various scheduling needs in a single interaction
• Schedule patient procedures/appointments per provider orders/referrals
• Review scheduled appointment information with patients and families, and provide appointment details/corresponding documents via patient and family-preferred communication channels
• Investigate, resolve, and document service requests in a timely and efficient manner
• Perform non-clinical screening to ensure the patient is seen by the right physician at the right time
• Review assigned work queues and address any pending scheduling needs
• Demonstrate strong customer service skills in all interactions with patients, families, and clients
• Observes and maintains confidentiality of protected health information at all times
• Adheres to organizational and departmental policies, procedures, and established best practices
• Demonstrates a commitment to patient-centered care
• Other duties as assigned

Education/Experience:

• High School (or equivalent) graduate
• 1 + years of Customer Service Experience
• Excellent customer service background
• Strong communication skills, both verbal and written
• Ability to investigate and resolve queries
• Ability to work to targets and deadlines

Physical Requirements:

• Ability to sit for long periods within a confined space
• Requires full range of motion, manual and finger dexterity of eye-hand coordination
• Requires corrected vision and hearing to a normal range
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401K program
• Free Parking

Shifts:

• Second: 1:30 pm - 10:00 pm

Required for this position:

• background check

Preferred method for interested candidates:

• In person
• Resume

*Send resumes to Cedric Gaddis and Julie Boyd at 

vsoultz@rela