7901 Detroit Ave,Cleveland,Ohio,44102,United States of America It takes a Village to care for our patients and as an Medical Office Assistant (Care Coordinator/CC), you will be at the heart of all the action. Our CCs work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions. The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care. LOCATION: Commute to Davita Clinics and partner practices in the Cleveland, OH area, as well as outlying areas. Maximum commute is 60 minutes from Cleveland, OH Mileage is reimbursed Position Details: Working in clinic 3 days per week, working remotely 2 days per week Full-Time M-F schedule Daily Start time between 7:00 and 8:00AM EST - Must be able to provide flexibility when needed Responsibilities: Completes non-clinical screenings and escalates as needed. Helps identify eligible resources for patients Navigates resources for patients Assists with the referral process & coordinates provider appointments Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed. Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling. Communicate directly with patients on a timely basis for all scheduling requirements. Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures. Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures. Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques. Act in accordance with the DaVita mission and values to deliver high quality care to our patients. Qualifications: High school diploma or GED required At least two (2) years of experience in a professional office environment Ability to work with and resolve confidential information and/or issues using discretion and judgment Excellent verbal communication skills over the phone Proficiency with Microsoft Office/Excel/Outlook Commitment to service excellence and patient satisfaction Excellent verbal and written communication skills Ability to work autonomously Preferred Qualifications: Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.) Experience with insurance payors and/or Medicare Experience working in dialysis clinic and/or with chronically ill patients Experience working in a medical office environment Our Core Values: Service Excellence Integrity Team Continuous Improvement Accountability Fulfillment Fun What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to hel