The 3PL Operations Manager, North America collaborates with all departments to support the business needs in order to meet the safety, service and productivity goals of the organization. This role will review optimization and simplification of existing processes, sustainable operational improvements in safety, quality and productivity by managing the 3PL relationships for warehousing and transportation services in North America. The 3PL Operations Manager, North America engages functional leaders across distribution operations and other departments to ensure seamless execution and realization of the Global Logistics strategy. CORE RESPONSIBILITY Maintain regular (daily) service performance reviews with 3PL management teams Address and coordinate open issues to responsible parties per 3PL Operational RASI Create & manage an annual operational budget Regular budget monitoring, budget deviations clarification, corrective action plan implementation for significant differences Regular Service Performance dashboards monitoring and CAPA creation for all instances of KPIs being under agreed target Identification & Implementation of cost rationalization (CI) initiatives both in warehouse and distribution Conduct regular QBR meetings with all 3PL's in scope Coordination of annual physical inventory with key providers Esurance that 3PL operations are compliant with 'SW's WH operations standard work procedure Manage ad-hock escalations from the business regarding 3PL's services Coordinate within the enterprise all initiatives aiming to scale up/down activities Be the SPOC for BU Leads in scope Develop and implement SHW WH operations standard work procedures Act as owner of Logistics OTIF: perform root cause analysis on deviations, recommend improvements in existing processes and implement action plans to correct gap Participate in the identification, development, evaluation, recommendation, and execution of process improvements and enhancements through established systems (ex. Oracle, Analytics, 3PL WMS systems) and additionally advanced technology opportunities such as Robotics, Late Stage Differentiation, Picking systems. Implement and enforce appropriate policies, procedures and working instructions to ensure compliance with logistics management principles and practices and applicable laws, rules, and regulations. Monitor compliance with these areas and ensure process gains and administrative efficiencies are realized in logistics services Perform other duties as assigned FORMAL EDUCATION: Required: Four-year college degree in business, supply chain, logistics or equivalent experience Preferred: Bachelor and/or MBA degree in Transportation, Logistics, Supply Chain, or business-related KNOWLEDGE & EXPERIENCE: Required: 5+ years of experience in supply chain with focus on distribution centers, Fulfillment centers and regional Hubs Experienced in analyzing and improving supply chain data, information and processes A dedicated believer in delivering a premium Customer experience every time. Experience in implementing Supply chain/process business transformation projects using ERP platform is highly desirable. Proficiency in Microsoft Office suite: Word, Excel, PowerPoint, Power BI, Tableau, SQL, SharePoint preferred. Proficiency in Oracle System and processes preferred. Experience working with (or, ability to quickly learn & master) a variety of technologies. Strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. 5+ years of experience in supply chain with focus on distribution centers, Fulfillment centers and regional Hubs Preferred: Experience building/editing Dashboards in Tableau or similar software LEAN certification/Six Sigma training or comparable will be added advantage, Prove