Job ID 12544 Location Case Main Campus Full/Part Time Full-Time Regular/Temporary Regular Job Description POSITION OBJECTIVE Working under occasional supervision, the Library Assistant 4 operates as a library specialist within the Knowledge and Creativity Commons. Work is subject to review within guidelines. Advanced knowledge of functional area policies and procedures is expected at this level with the ability to take responsibility for the unit in the absence of more senior staff. The library assistant manages workflows and oversees technical processing for interlibrary loan services; hires, schedules, and trains staff and temporary employees; and may supervise students. This role requires availability during evenings and weekends, specifically from Tuesday to Friday, 11:30 am to 8:00 pm, and Saturday, 8:30 am to 5:00 pm. Must be flexible to adjust the work schedule to accommodate changes in operational hours, including over university breaks, summers, and holidays and to fulfill staffing requirements. ESSENTIAL FUNCTIONS Knowledge and Creativity Commons: Provide first-contact customer service at all physical and online service points within the Commons to include training and maintenance of equipment, knowledge of collections and access within the physical stacks and the online catalog, general reference assistance, knowledge of the Freedman Center equipment and digital services, oversight of spaces, referrals, and directional assistance. Oversee major circulation activities, including staffing supervision, first line customer service support, problem resolution, payment management, stacks access and facility and safety issues. Respond to a variety of overnight issues and confirm resolution or effective referral within and beyond the team, as needed. Responsible for a library unit in the absence of more senior level staff. (34%) Fulfillment: Serve as a system circulation liaison to coordinate with the Technologies and Digital Strategies Librarian throughout the Ex Libris' Alma migration and for fulfillment/circulation operations workflows and policies, supporting patron experiences, troubleshooting problems, reporting errors, and providing training and support to library staff (25%). Course Reserves. Adjust services and workflows to a new library services platform for course reserves. Develop collaborative relationships with faculty and staff, respond to inquiries, review course syllabi, assist faculty through course reserves requests, and assist students to access materials. Confirm requesting mechanisms, update catalog records, process loans, including prioritizing items and determining loan periods that allow for maximum campus availability. Submit and follow the online purchase requests to coordinate acquisitions with various library areas. Promote service and connect users to services and resources (10%) Assessment. Responsible for records and statistics for the library unit; using appropriate technology prepare a variety of statistical reports, analyze complex data to compile, prepare and submit necessary data statistics for reporting; respond to on-demand data requests using higher-level spreadsheet and database formulas, gather and compile statistics for reporting to professional associations; perform tasks in the ILS/LMS to track materials, resolve records issues, update bibliographic and related records and solve complex bibliographic and metadata problems, and make data based decisions (10%) Student Employees. Oversee the work of student employees for area; provide training; assign work; monitor and deliver feedback about work performance to the supervisor, (7%) Professional development and engagement, including service on committees and working groups and attending learning sessions, maintaining awareness of current trends and developments in the field (6%) Contributes to and maintains a work culture of inclusion,