OhioMeansJobs|Cleveland-Cuyahoga County is sourcing for a Intake Specialist for a company in Cleveland 44115

Responsibilities • Accept all phone calls and walk-ins from prospective job seekers of WIOA services. Explain and present services and screen applicants and maintain a working knowledge of workforce services, partner agencies and related programs. • Job Seeker orientation, intake, initial assessment, and identification of supportive service need for individuals interested in Adult and Dislocated Worker services. • Collect eligibility documentation and verify accuracy. • Assist job seeker with E-Mail account creation, WIOA Application process, Ohiomeansjobs.com profile, and basic Resume Development. • Assess job seekers for job readiness and make appropriate referrals to outside agencies. • Conduct on-site job readiness workshops, as needed. • Provide back-up support to Resource Center, if needed, and assist with on-site employer recruitments. • Keep an up-to-date knowledge of WIOA rules, regulations, and procedures, including eligibility, sequence of services and policy changes. • Input all job seeker case notes into ARIES and PCRecruiter profiles and maintain accurate records. • Coordinate and conduct follow-up calls for all job seekers, including job seekers that need to re-engage in services, and verifying job placements. • Assist in the delivery of Rapid Response services. • Maintain professional dress. • Reports to and WIOA Services Manager and Assistant Manager. • Perform all other duties as assigned by and Executive Director of ULA. Qualifications • Position requires a minimum of a high school diploma with a bachelor's degree strongly preferred with at least two years' experience in the field of vocational counseling/job placement. Two years of experience may substitute for each year of education lacking. • The candidate should have knowledge of current economic trends relating to employment in the Greater Cleveland area, a working knowledge of geographic area. • A positive work attitude and the ability to work well with a diverse group of job seekers. • A thorough knowledge of the Workforce Innovation and Opportunity Act and related regulations is required. • Computer skills, especially Word, and Excel are necessary. Type minimum of 40 wpm. • Candidate must be comfortable speaking publicly, be detail-oriented, excel at working in a team, be flexible and willing to perform a variety of tasks and understand all phases of job search.

Benefits:

Fully paid premiums for Medical, Dental, Short- and Long-Term Disability, Life and AD&D, and EAP. Employer contribution to 401(k) and Health Savings Account. Generous paid time off, including holidays, vacation, and sick/personal.

Shifts:

1st Shift 8:00 am to 4:30 pm

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