Background

As a community-led organization, Northwest Neighborhoods (NWN) equitably fosters diverse, vibrant neighborhoods that are physically and socially connected, where anyone can thrive. Our service area (West 45th to West 117th Streets, north of I-90) includes Cleveland's Cudell, Detroit Shoreway, and Edgewater neighborhoods.

Job Description:

Northwest Neighborhoods is seeking a diligent and detail-oriented Financial Support Coordinator to join our finance team for approximately 20 hours per week. The Financial Support Coordinator plays a crucial role in ensuring accurate and timely processing of accounts receivable transactions and assisting the organization with administrative tasks.

From mid-January through mid-April, the Financial Support Coordinator will serve as the VITA Tax Site Coordinator. The Tax Site Coordinator will help to recruit and supervise volunteers at the Gordon Square Volunteer Income Tax Assistance (VITA) site and is responsible for collaborating with the Cuyahoga EITC Coalition staff and ensuring the Tax Site runs smoothly. This can be either an additional 10-15 hours per week or can take the place of some of the administrative duties performed the rest of the year.

Responsibilities:

Accounts Receivable

• Process and post daily incoming payments in an accurate and timely fashion
• Review and reconcile tenant accounts to ensure accuracy and resolve discrepancies
• Follow up on overdue accounts and initiate collection efforts as needed
• Maintain accurate records of all accounts receivable transactions
• Respond to customer inquiries and provide excellent customer service

Administrative

• Assist coworkers with filing
• Digitize files for the organization
• Cover the front desk as needed
• Other duties as assigned

Tax Site Coordination

• Tax Site volunteer recruitment and management, including ensure all tax site volunteers have received their IRS certification and prepare tax returns only up to that level of certification.
• Ensure that portable equipment is under the care of a volunteer and/or the site coordinator at all times.
• Ensure confidentiality of all sensitive information from clients and volunteers.
• Respond to client questions and resolve problems as they arise and in a timely manner.
• E-filing all tax returns within 24 hours of their completion.
• Ensures that Quality Reviews are completed for all tax returns.
• Ensure that rejected returns are corrected and resubmitted within the allotted time.
• Performs all responsibilities that will ensure the safe and efficient operation of the VITA center.
• Follow all IRS and Coalition rules and requirements put forth to ensure taxpayer and volunteer satisfaction and safety.

Qualifications:

• Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, SAP)
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to problem-solve and resolve conflict
• Ability to prioritize tasks and meet deadlines effectively
• 1 year of experience in accounts receivable or related role preferred
• Previous experience with VITA and/or tax preparation preferred
• Bilingual (English-Spanish) preferred

Physical Demands

Ability to operate a computer and keyboard. May require reaching, standing, walking, fingering, grasping and feeling, and the ability to lift or move objects up to 20 pounds. May require vocal communication for expressing or exchanging ideas, hearing to perceive information at normal spoken word levels, visual acuity