Location: 127 Public Square - Cleveland, Ohio 44114 Job Summary The Diversity, Equity and Inclusion Engagement Program Manager will be responsible for driving KeyBank's Business Impact and Networking Groups (KBINGs) to create strategies that enhance employee and community engagement, generate new business opportunities, augment Key's recruiting efforts, and provide career development opportunities and employee education. Oversight of these strategies requires successfully communicating the strategy across Key and to the KBINGs, establishing and measuring goals and outcomes, adhering to legal and compliance standards, mitigating risk, and representing Key within the communities we serve. Additionally, this position requires effective collaboration with stakeholders to ensure buy-in, accountability and the ability to measure the effectiveness of these strategies. This individual will also support Key's Diversity, Equity, and Inclusion strategy and other internal and external partners. Responsibilities Develop KBING strategic framework and operating model inclusive of execution, measurement, benchmarking, and progress reporting Achieve leading employee participation in KBINGs Engage with executives and senior leaders, advising on DE&I strategies and initiatives related to KBINGs; leverage an outside-in perspective and competitive intelligence to inform Key's DE&I program and priorities Serve as the advisor to and advocate for Key's KBINGs including collaborating on enterprise and cross-KBING initiatives and events, providing guidance and governance, chairing KBING meetings, gathering and communicating best practices Develops a process to establish new KBINGs; ensures leadership structures are contemporary and provide opportunities for ongoing career development Manage all aspects of communications and tools for the KBINGs including planning, executing, reporting in partnership with stakeholders Partner with lines of business to leverage KBINGs to advance workforce, workplace, and marketplace objectives Understand results and effectiveness of programs and initiatives through analysis of metrics and ongoing assessment of efforts; leverages metrics to increase awareness, share lessons learned, and make recommendations for ongoing enhancements In partnership with Human Resources, develop ongoing process to leverage KBING members for recruiting ideas, recommendations, and referrals to establish an active pipeline of talent Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications Bachelor's Degree or equivalent experience Experience Qualifications 5+ years Management experience or experience leading cross-functional multi-disciplinary teams required. Experience in managing employee groups on a national scale. (preferred) 3+ years experience in managing or creating diversity programs and initiatives is required. In lieu of diversity management experience, experience in large-scale culture change initiative will be considered. (preferred) Tactical Skills Leverages knowledge of the business, expertise in inclusive practices, and professional savvy to demonstrate ability to influence at all