We have an outstanding career opportunity for aCustomer Service Representativeto join a leading Company located in theCleveland, OHsurrounding area.

The primary function of the Customer Service Representative is to help the company retain customers and attract new customers. Being a great communicator and having a desire to help others while interacting with new people from many different industries is required. We are interested in candidates who can solve problems, project a high energy level, and possess a natural sociability that draws others to them.

Responsibilities :

• Must maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople

• Provides prompt responses and follow-up to customer inquiries for pricing, delivery, and complaints as necessary

• Interacts with vendors, production, sales, and shipping to meet customer's expectations for pricing, delivery, and quality

• Records, files, and maintains all customer related documents, specifications, drawings, estimates, pricing, and correspondences in customer files

• Establishes selling price for orders and quotations with the guidance of management

• Enters and edits orders, placing a strong focus on detail and accuracy

• Creates and maintains accurate customer specifications for order entry and estimating

• Expedites orders through vendors or production as mandated by customer requests for delivery

• Responsible for active participation in New Item / New Account Meetings when needed

• Initiates purchase orders for purchased items

• Maintains perpetual inventory on approved warehouse customers and places orders to replenish set warehousing levels

  Basic Hiring Criteria :

• Bachelor's degree or Associate's degree preferred

• Minimum one to three years related experience and/or training; or equivalent combination of education and experience

• Needs to have Corrugated box experience - works with the quality department, production, and engineering

  Desired Qualifications :

• Ability to read and comprehend simple instructions, short correspondence, and memos

• Ability to write simple correspondence

• Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

• Ability to apply concepts of basic algebra and geometry

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance