Location: 4224 Ridge Lea Road - Amherst, New York 14226 Qualified candidate must report to the Amherst, NY or Brooklyn, OH offices at least 1 day per week. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. JOB BRIEF (PURPOSE): We are seeking a dynamic and results-driven Process Improvement Specialist to join our team. In this pivotal role, you will be at the heart of our efforts to enhance our Real Estate Collections and Consumer Loss Mitigation operations. Your mission will be to innovate, streamline and optimize our processes to ensure we not only meet but beat industry standards while delivering outstanding service to our clients. By acting as the primary liaison between management and our operational teams, you'll play a key role in shaping the future of our business. Essential Functions: Perform high-level analysis, process improvement and ad-hoc reporting functions in relation to the Loss Mitigation Division - Lines of Business: Real Estate Collections, Single Point of Contact (SPOC), Loss Mitigation Underwriting/Closing, Foreclosure Mediation and Non-Real Estate Single Point of Contact (SPOC). Spearhead projects to identify process gaps, devise solutions and implement functional improvements. Collaborate with internal teams to develop and refine management reporting tools, ensuring optimal performance and operational effectiveness. Partners Maintain knowledge of compliance mandates, mortgage and consumer servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage and consumer servicing industry. Develop, lead, and oversee efforts to modify processes, procedures to comply with Investor and Regulatory change including but not limited to Fannie Mae, Freddie Mac, CFPB, OCC and internal change. Provides internal/external audit and exam support by orchestrating data/document collection, exam preparation and communicates regularly with management on issues, constraints and status of projects and other matters. Partners with management in overseeing department RCSA control readiness and analyze quality results to determine trends, risks, etc. and develops solutions for consideration in process enhancements to achieve expected results. Design and deliver ad-hoc reports and presentations for senior management, offering insights into project status, challenges and progress. Collaborate with various departments within mortgage default servicing to initiate, develop and complete specialized projects, process improvements and other LOB needs. Perform data analysis and reporting of departmental/project statistics. Facilitate process innovation and/or special projects assigned by manager. Perform investigation and escalation for complex or high severity complaints, problems and/or remediation items. REQUIRED QUALIFICATIONS: 2 to 4 year degree or equivalent experience At least 2 years of experience in Default Mortgage/consumer servicing experience Strong analytical skills, with proficiency in Excel(Vlookups, Pivot Tables, Advanced Formulas, Macros, Trends, Filtering, ability to digest data) Thrives in changing business environment, flexible and committed Proven leadership and interpersonal skills Exceptional organizational skills, capable of managing multiple projects and priorities in a dynamic , fast paced environment. PREFERRED QUALIFICATIONS: A Bachelor's Degree or higher is preferred or equivalent experience in lieu of Excellent oral and written communication skills Proven ability to interact with all levels of personnel Demonstratedproblem-solving skills Strong time management and organization skills Experience in operations or financial background is preferred Ability to conduct data analysis and spreadsheet work Ability to pay close attention to detail and review work with a critical