Mayfield Heights, Ohio, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description The Rockwell Automation University (RAU) School of Technology is a team that serves all of Rockwell Automation by building the competency level of hands-on technical resources. Roles within RAU can provide you with exciting opportunities: Exposure to different Business Units and the latest RA technology Opportunity to explore, innovate, and implement tools related to remote labs, e-Learning, video production, and more Opportunity to help influence the careers of others through programs like the Engineer in Training Program (EIT), Authorized Service Providers (ASP), Academy of Advanced Manufacturing (AAM), and our Leadership Development Program (LDP) Opportunity to support ongoing technical content development for hands-on audiences and interact with RA technical and solution consultants, field service and remote support engineers, project engineers, end-users, distributor specialists, certified system integrators, and more Your Responsibilities: The Automation Learning Lab Technician is responsible for managing 10 physical training labs/classrooms in Mayfield Heights, Ohio. You will work with RAU supervisors and Subject Matter Experts (SMEs) to ensure that all required hardware is set up and ready for 1-3 training courses that run each week. You will also be responsible for four storage rooms including parts and tools management. Larger projects will include hardware installation for major room upgrades. Onsite support may be required during events including escorting students in the building, working with facilities and security, being physically present when an SME is remote, and so on. You will report to our RAU Ongoing Competency Supervisor, and be based onsite in Mayfield Heights, OH. Course Preparation and Completion Tasks: Plan for upcoming course needs with the SMEs Install or physically set up hardware and other required items (verification to be done by SMEs) Troubleshoot hardware / software / firmware issues related to the set up Assist with re-imaging and completing initial computer setup tasks associated with new set of incoming students Copy virtual images to computers (verification to be done by SMEs) Complete physical room prep such as printing and name plates Prepare audio / visual systems, etc. Onsite Support for Running Courses: Provide onsite troubleshooting for physical hardware Provide troubleshooting for remote hardware labs working with the SME and virtual platform team Provide a range of onsite course support to the team - tasks may include escorting students in the building, working with facilities and security, being physically present when an SME is unavailable, Course Completion Tasks: Decommission and store computers upon completion of programs Clean the lab and take inventory of hardware and tools after course completion Larger Projects: Complete specific projects to revamp entire spaces, including the installation of new controls equipment and/or related infrastructure Troubleshoot hardware / software / firmware issues related to installation. Provide detailed documentation of updates and changes (CAD, etc.) Ongoing T