Description

The ideal IT support technician will provide technical assistance and support to end-users, ensuring the smooth operation of computer systems, software and hardware. This role requires excellent problem-solving skills, strong customer service orientation, and the ability to work effectively in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Provide first-level technical support services to Bahnson employees via phone, email, or in-person.

• Provide training and guidance to employees on best practices and IT policies.

• Install, configure, and maintain operating systems, software applications, and hardware components using SCCM/Autopilot and set up workstations.

• Support and maintain security access and permissions for all ERP systems.

• Document and track Help Desk Requests, resolutions, and follow-up actions.

• Collaborate with Senior IT team members to resolve complex technical issues.

• Assist in managing CVEs and security patching on endpoints.

• Ensure that Corporate SOPs are followed for all current and future IT policies.

• Perform special projects and other duties as assigned.

• Assist IT Manager with IT Disaster Recovery Plans.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PREFERRED EDUCATION and/or EXPERIENCE

Associate’s degree in information technology, Computer Science, or a related field or equivalent work experience

• Some Knowledge of computer, networking, and mobile devices, Microsoft products including Windows 10 & 11, Server 2016+. O365, Teams, and Active Directory preferred.

PREFERRED SKILLS and ABILITIES

Effective time management and organizational skills

• Ability to learn and support new technology

• Ability to multitask, prioritize and work with minimal supervision

• Strong written and verbal communication skills

REQUIRED ATTRIBUTES

The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully.

• Must demonstrate integrity, honesty, professionalism, and appropriate concern regarding dissemination of sensitive and confidential information.

• Must have the ability to make sound decisions and produce accurate and timely results in mind.

• Must prioritize and organize work in a fast-paced multi-task environment.

• Must monitor and analyze data and solve problems on a tactical and strategic level.

• Must build positive working relationships with multiple levels of employees and management.

• Must demonstrate commitment to company values.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, government agencies, vendors and suppliers, and other contractor organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment conditions except when visiting field locations. Field environments may vary based on project, manufacturing, or weather conditions. The noise level in the work environment is usually moderate to loud.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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