Job Information
Mountain Lakes Medical Center Patient Access Leads - Days and Nights in Clayton, Georgia
The Patient Access Lead is responsible for high-level daily supervision of the hospital's Patient Registration areas, inpatient and outpatient. Duties include guidance and coverage for employees and direct oversight for ongoing staff training and education. Works closely with Revenue Cycle Manager. The goal of this position is high quality service for patients and accuracy of information affecting both pre and post visit services.
Job Type: Full-time Shift: Days OR Nights Duties:
Ensures HIPPA and compliance is followed
Ensures accuracy and completeness of daily registrations to include correct patient demographics, insurance and referring provider
Ensures a high level of quality service provided to patients to ensure patient has an excellent experience
Responsible for staffing and coverage in all Patient Access areas
Responsible for staff development, including training, reviews of progress and communication of findings
Monitors and audits all Patient Access processes pertaining to department policies and procedures
Monitors scheduling interaction and performance with physician offices and patients to ensure accuracy and professionalism
Offers guidance to staff with collections
Ability to problem-solve appropriately and independently
Qualifications:
High School Graduate or EquivalentALONGwith at least an Associate's Degree (Bachelor's preferred)
Previous supervisory experience preferred and experience in patient registration and staffing required.
Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.
Analytical ability required to evaluate processes and to recommend improvements as necessary
Excellent oral and written communication skills to work with patients, physicians and staff
Committed to continuous training and education of staff to develop a team of excellence
PHYSICAL DEMANDS
Ability to sit, walk or stand for long periods of time
Normal or corrected hearing and vision
Ability to read and write effectively in English
Ability to effectively communicate with employees physicians and office staff, patients, and visitors
Ability to remain calm under stress
Reaching and bending, including reaching above shoulder height
Ability to lift a minimum of 50 pounds
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
HOW TO APPLY:
- Online via www.indeed.com
- OR, contact HR at ksimonds@mlmchealth.com