The Member Service Representative (MSR) is responsible for providing a variety of services to credit union members and acts as a liaison between the member and the credit union. *Performs routine member transactions including, but not limited to: opening new accounts; cashing checks; and processing deposits, withdrawals, loan and credit card payments, and account transfers Handles member service-related questions and problems received in person and via telephone. Provides routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, insurance on loans, current interest and dividend rates, and office hours. Examines negotiable instruments for proper endorsements and negotiability and reports suspicious items management. Secures appropriate identification from members. Closes accounts, upon member request, following established procedures Balances a cash drawer daily, preparing any related documentation, and maintains cash drawer within assigned limits Issues new share certificates and processes renewals Processes transactions received through the mail and night depository boxes Assists in other areas in a relief capacity and perform other duties as requested and assigned.