FIRE TELECOMMUNICATOR CALL TAKER

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FIRE TELECOMMUNICATOR CALL TAKER

Salary

$3,237.66 - $4,131.73 Monthly

Location

City of Stockton, CA

Job Type

Classified

Job Number

0624-06887

Department

Fire

Opening Date

06/27/2024

Closing Date

7/19/2024 5:30 PM Pacific

• Description

• Benefits

• Questions

DEFINITION

OPEN/PROMOTIONAL OPPORTUNITY

MONTHLY SALARY RANGE:

$3,237.66 - $3,399.47 - $3,569.36 - $3,747.74 - $3,935.07 - $4,131.73

3% COLA & 7% Market Adjustment effective 7/1/2024 ($3,552.71 - $4,533.78)

3% COLA & 31.26% Market Adjustment effective 7/1/2025 ($4,632.46 - $5,911.69)

FLSA STATUS: Non-Exempt

EXAMINATION DATE: Wednesday, July 31st, 2024 - Candidates must appear in person for the examination.

TYPING CERTIFICATE SUBMISSION DEADLINE: Friday , July 19th , 2024 at 5:30 p.m . (35 net words per minute)

OPPORTUNITIES TO ADVANCE

Several levels of responsibility create the structure of the Emergency Communications Dispatch Center for the Stockton Fire Department. Growth opportunities are as follow:

Fire Telecommunicator I: $4,742.97 - $6,088.62/mo*

Fire Telecommunicator II: $4,986.03 - $6,400.72/mo*

Fire Telecommunications Supervisor: $5,860.88 - $7,524.00/mo*

*Additional COLA and Market Adjustment may apply effective 7/1/24 & 7/1/25

The City of Stockton is seeking to fill a vacancy for a Fire Telecommunicator Call Taker in the Emergency Communications Division (ECD) of the Stockton Fire Department. Under immediate supervision, the Fire Telecommunicator Call Taker (Call Taker) receives 911 system and non-emergency calls in the Emergency Communications Division (ECD), determines the nature of the call and routes it to the appropriate Fire Telecommunicator or provides the appropriate assistance; operates various telecommunications center equipment; performs related duties as required. If selected to fill a vacancy, incumbents must be available to work any day of the week, including weekends. Work hours will vary based on the needs of the ECD and peak call volume times.

Prior to appointment, eligible candidates will be required to submit to and successfully pass a background investigation, which will include fingerprinting and a medical examination which includes a back evaluation.

Veteran's Preference:

This position is eligible to receive five (5) Veteran's Preference Points for entrance into the Civil Service. Veteran's Preference will not be granted on the promotional list. If you believe you qualify for Veteran's Preference, a DD-214 Member 4 copy indicating at least 181 consecutive days of service must be received in the Human Resources Department by Friday, July 19th at 5:30pm. (see supplemental questionnaire for details in submitting DD-214 copy).

CLASS CHARACTERISTICS

This is the pre-entry/trainee level class. Under immediate supervision, incumbents learn Fire Department and City Policies and Procedures related to receipt and processing of incoming emergency and non-emergency calls. This position is distinguished from the Fire Telecommunicator I job class in that the Call Taker does not routinely dispatch emergency personnel or equipment via radio or other electronic communications equipment. This class is alternately staffed with the Fire Telecommunicator I. Based on the needs of the Fire Department, incumbents may advance to the higher level after successfully completing a one-year probationary period and gaining one additional year of experience and demonstrating proficiencies which meet the qualifications of the higher-level class.

PRINCIPAL DUTIES (Illustrative Only)

Click here for a complete job description for Fire Telecommunicator Call Taker (https://www.governmentjobs.com/careers/stockton/classspecs/1351112?keywords=fire%20telecommunicator%20call%20taker&pagetype=classSpecifications)

• Receives and evaluates incoming 911, fire emergency, and business calls received by ECD.

• Collects pertinent information from the caller and accurately records details of calls, dispatches, and messages.

• Provides Emergency Medical Dispatching (EMD) as defined by the EMD protocol level to which they are trained.

• Routes calls to appropriate Telecommunicator or other agency.

• Operates computer and phone console equipment for call input.

• Enters call information in the CAD system.

• Handles inquiries and complaints regarding services from the public.

• May provide court testimony related to calls as required.

• Prepares and/or types reports and records.

• Assists with related projects as assigned.

QUALIFICATIONS

Education/Experience :

Possession of a High School Diploma or GED.

Other Requirements :

• Must obtain and maintain a valid CPR card (American Heart Association BLS-C or equivalent) within six months of appointment.

• Must obtain and maintain a valid EMD certification from the International Academies of Emergency Dispatch (IAED) and San Joaquin County Emergency Medical Services Agency and within six months of appointment.

• Must successfully complete a background investigation and obtain a California Department of Justice fingerprint clearance.

• Must possess a valid (two years old or less) typing certificate for at least 35 net words per minute from a recognized organization.

Knowledge of:

• Basic terminology used in fire and related emergency radio and telephone communications;

• Basic medical terminology;

• Operation of communication and standard office equipment including telephone, radio, paging, computer, and related systems; and

• Basic record-keeping principles and practices.

Skill in:

• Memorizing codes, names, locations, and other detailed information;

• Assessing and prioritizing emergency situations;

• Attending to multiple activities and sources of input simultaneously;

• Obtaining information from individuals in emergency situations, including those who are emotionally distraught, angry, or difficult to understand;

• Remaining calm and making rapid and sound independent judgments in stressful emergency situations;

• Communicating tactfully and effectively with public, public safety personnel, and others;

• Operating complex radio and telephone systems;

• Operating standard office equipment, including a personal computer and a typing speed of 35 net words per minute;

• Following oral and written instructions;

• Reading and interpreting geographic information;

• Performing routine clerical and record-keeping duties;

• Active listening on the telephone and radio with excellent comprehension and spelling; and

• Balancing and managing competing priorities.

Ability to:

• Learn City and Fire Department policies and procedures;

• Effectively work under emergency conditions;

• Make quick and appropriate determinations;

• Adjust quickly to changing situations and priorities:

• Maintain accurate records;

• Handle simultaneous calls;

• Remain courteous and calm while interacting with the public; and

• Learn geography and major arteries within the cities of San Joaquin County.

MENTAL/PHYSICAL REQUIREMENTS

• Mobility- constant use of keyboard; constant sitting for long periods; occasional bending, squatting, and kneeling;

• Lifting- occasionally up to 25 pounds;

• Vision- constant use of overall vision; frequent reading and close-up work; occasional color and depth vision;

• Dexterity- constant repetitive motion; frequent use of computer keyboard; frequent writing; frequent grasping, holding, and reaching;

• Hearing/Talking- constant hearing and talking, in person and on the phone or other communication devices; ability to understand what people are saying in normal conversation and over noise;

• Emotional/Psychological- frequent decision making and concentration often in stressful situations; frequent public and/or coworker contact; occasional working alone;

• Environmental- primarily performed in an office environment; frequent exposure to noise; and

• Special Requirements – must be willing to work day, evening, and night shifts on a rotation basis, work mandatory overtime shifts when necessary, and be willing to be called back or held over to maintain minimum staffing levels. The shift schedule will include weekends and holidays.

This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the American with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

The Examination:

Applicants who qualify in terms of relevant work experience and education, that best meet the needs of the City, will be invited to participate in the examination process, which may include a written and/or practical examination weighted at 100%. However, the City reserves the right to utilize alternative testing methods if deemed necessary. Candidates must receive a minimum passing score of 70%, as determined by the relative performance of all candidates in all portions of the examination. In the event or identical ratings, candidates' names will be arranged in order of application date/time, and, if the same, then arranged alphabetically.

Note:

• After online submittal, immediate notification will appear on your screen indicating your application has been received. Please print this notice as proof of filing.

• Notification and correspondence will be sent via email only. No paper notices will be mailed to applicants. It is the applicant's responsibility to ensure a correct email address is provided and that correspondence is being received.

• NeoGov.com: You will receive correspondence via the email address you placed on your application. Some email accounts have been known to place these emails in the spam/junk file. Please check your email folders or accept emails ending with neogov.com