Job Overview: This position provides leadership, technical support and expertise for Registered and Registry-Eligible Medical Technologists, Registered and Registry-Eligible Medical Laboratory Technicians, Co-op Students, Tech Aides IIs, Technologist Associates, Technician Aides in Chemistry, Hematology, Coagulation, Microbiology and Blood Bank as applicable, as well as Outpatient Lab Coordinators, Lab Process Techs, Phlebotomists, Lead Phlebotomists, Phlebotomy Trainers, and Lab Assistants - POC in Support Services as applicable. This position is responsible for orientation training, compliance education, safety training, competency assessments at the appropriate time and competency reassessments when necessary. This position is responsible for ensuring that policies and procedures are communicated and followed.This position is responsible for monitoring QC, QA, IQCP, Maintenance, Temperature and Troubleshooting logs as well as corrective action for instrumentation. This position is responsible for assisting with validations of new instrumentation and new assays, attending and actively participating in appropriate department meetings, communicating with the Tech Specialists, Laboratory Compliance, Safety and Quality Assurance Specialist, Supervisors, and Managers to develop efficient processes and procedures when appropriate. This position is responsible for maintaining compliance with CAP, CLIA, Joint Commission and other regulatory bodies to include distributing, monitoring, result entry and corrective action for Proficiency Testing incorrect responses when necessary. This position is responsible for schedules, assigning work, as well as editing and approving Team Member time records. This position is responsible for providing input and documentation for performance reviews, performance counseling and service excellence recognition as well as resolving personnel issues that arise. This position works collaboratively with non-lab departments to coordinate workflow, resolve issues, review test orders for accuracy, and provides existing clients/customers with ongoing technical support regarding test information and services. Job Requirements: Bachelor's Degree in Medical Laboratory Science Equivalent experience accepted in lieu of degree American Society of Clinical Pathologists (ASCP), MLS (ASCP) Customer service Phlebotomy Computer skills 3-4 years experience Clinical Laboratory Job Responsibilities: Ability to Prioritize / Organize / Handle Quantity of Work Accuracy / Quality / Completeness of Work Complex Assignments Received / Delegated / Completed Judgment Skills/Problem Solving Skills Overall Procedure Knowledge / Quality Assurance Knowledge -including documentation as needed Other Job-Related Information: Working Conditions: Climbing - Rarely Hearing: Conversation - Frequently Hearing: Other Sounds - Frequently Kneeling - Rarely Lifting 50+ Lbs. - Rarely Lifting