Online Student Success Coordinator, Hybrid, UC Online Current UC employees must apply internally via SuccessFactors > Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to over 50,000 students, 11,000 faculty and staff and 332,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, global leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion. About UC Online At UC Online, a division of the University of Cincinnati, we strive to provide a top-tier educational experience tailored to students seeking the convenience of online learning without compromising on the renowned quality of the University of Cincinnati. Our commitment to pushing the boundaries of what online education can achieve drives innovation throughout every stage of a student's journey, from initial inquiry to graduation. We place students at the center of our approach, utilizing data-driven decision-making to guide them through the entire online learning process. This includes helping them discover suitable programs, actively participating in their chosen courses, and ultimately achieving their academic goals. At UC Online, we empower students to realize their aspirations for a brighter future by offering real-world learning opportunities within an institution rich in research, innovation, and a history of significant accomplishments. This position offers a hybrid work schedule for those with a residence within OH/IN/KY. Residence must be within Cincinnati Tri-State area with reasonable distance to UC Main Campus to have ability to report to campus as required. Remote work arrangements are subject to change in accordance with university policies. Job Overview Provide administrative and logistical support to students and faculty immersed in online courses, certificates, and degree programs. Also provide operational support to students and faculty regarding educational program issues and serve as a liaison between college personnel, faculty, and new and returning students. Essential Functions Using a consultative advising approach, build friendly, professional relationships with new and returning students from 1st term through to graduation to provide administrative and customer support for assigned degrees and/or certificate programs in the areas of registration, course selection, persistence risk, and online student success strategies. Support new student registration by conducting learning preparedness assessments to gauge online program readiness and assist with new student orientation as requested. Using a Customer Relationship Management (CRM) platform, monitor and work to improve retention benchmarks and graduation rates through early identification of at-risk behaviors and provide guidance to mitigate student persistence issues, including such actions as personalized communication plans to ensure continuous enrollments. Share programmatic enrollment data and trends as an active strategic member of cross-functional teams. Work closely with the Enrollment Advisors and UC Online Marketing to provide program updates and admission support. Identify problems or inefficiencies and work with the appropriate enrollment functional leader and/or College to implement effective resolutions and improvements. Monitor student satisfaction and coordinate problem resolution while maintaining a high level of professionalism. Escalate student retention co