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GENERAL FUNCTION:

Lead liaison between line of business (LOBs), operational support and information technology. Responsible for analyzing non-standard business and user needs, document requirements, and resolve complex system problems. Coordinates development and support for new and existing applications. Possesses a sound understanding of business systems and industry requirements. Acts as a team leader for assigned projects. Partners with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams. Coordinates business requirements definition, development, testing, implementation and support for new and existing systems. Identifies, researches and analyzes production problems, develops solutions and coordinates resolutions. Oversees enhancements in order to maintain productivity and efficiency.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Functions as the liaison between the business line, operations, and the technical areas throughout the project cycle.

• Acts as team leader for projects.

• Possesses strong knowledge of the business line, including the business plan, products, process and revenue streams.

• Plays a key role in the planning, testing, and implementation of system enhancements and conversions. Ensure system enhancements follow the appropriate IT guidelines, meet or exceed user requirements, and are completed in a timely fashion. May performproject leader role for projects.

• Identifies system enhancements, documents business needs and determines development impact to current system processing. Works with programmers and users to ensure accuracy of enhancements.

• Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency.

• Provides input into the creation of detailed project plans, work assignments, target dates and their aspects of assigned projects.

• Provides guidance and context in prioritizing and determining complexity of problems and requests.

• Partners with the technical areas in the research and resolution of system and process problems.

• Identifies, researches, and analyzes production problems develops solutions, and resolves problems.

• Works with programming resources (in house and third party) to ensure development work is completed to specification.

• May perform some aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls.

• Other duties as required.

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

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MINIMUM KNOWLEDGE, SKILLS AND ABILITES REQUIRED:

• Bachelor's Degree or equivalent work experience.

• Minimum 5 years work experience in banking, financial services or related experience.

• Minimum 3 years of project management experience. Six Sigma Green Belt or PMP preferred.

• Proven leadership experience in areas of operations, manufacturing or quality.

• Possesses a broad understanding of business systems and industry requirements.

• Ability to present to senior leadership on sensitive subject matters.

• Ability to facilitate large groups toward the Development of common solutions.

• Exceptional verbal, written, and presentation communication skills.

• Ability to multi-task and be flexible.

• Ability to Manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).

LOB Lead Business Analyst

Total Base Pay Range 78,300.00 - 157,000.00 USD Annual

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.