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GENERAL FUNCTION: Works both independently and within teams to assist in performing duties that are highly complex regarding legal orders that require expertise and specialized knowledge of legal terminology, the court system and various court orders. Specialists must ensure all court orders are effectively interpreted, investigated and processed. Such legal orders include escalated, sensitive requests to be completed with extreme detail and/or escalated deadlines, in order to reduce risk of significant financial loss and reputational risks for the Bancorp.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for providing support for a variety of law-related activities, including performing legal research as needed in order to determine the scope of specific legal requests.

• Analyze and interpret legal language within various types of legal orders to determine the scope, jurisdiction, timeframe, due date. Legal orders can include assisting with processing of escalated subpoena requests, sensitive garnishment matters,searchand seizure warrants, court controlled expenditures, freeze orders, etc.

• Review legal orders for any potential risk, issue or liability for the bank to timely and effectively escalate when needed within the guidelines established. Ability to negotiate and collaborate with others, initiate action, adapt to change,makedifficult decisions while considering the risk and accept challenging assignments.

• Competently and frequently communicate with Attorneys, Federal and State Agencies and Law Enforcement Personnel to effectively negotiate and comply with the scope of summons and subpoenas, provides status of the request throughout the process, request extensions when necessary and provides notification when document production may exceedcostlimitations outlined in the order.

• Effectively communicate with both external and internal legal counsel in order to maintain strong working relationships regarding the processing of legal orders.

• Assist with developing and maintaining the training and onboarding process.

• Assist supervisor by providing analytical support for key metrics, procedures and escalated issues. Such as preparing reporting, escalated due date requests and tracking risk related items.

• Accurately maintain and update files, databases and legal tracker. Monitors case schedules and filing deadlines, such as Motions to Quash, Objections, etc. Draft correspondence to be sent to legal counsel, internal partners and requesters.

• Initiates and removes account holds; and initiates bank checks for disbursement to appropriate parties as outlined within the legal orders.

• Assist with the updating and accuracy of applicable department procedures. Effectively communicate to customers, requesters and agencies on incoming and outgoing calls, following applicable procedures and scripting.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree preferred.

• Qualified in an American Bar Association approved curriculum; Earned a Certified Legal.

• Assistant designation, passed the Paralegal Advanced Competency Examination or 1-2 years of experience in related field.

• Excellent verbal and written communication skills. Strong organizational skills.

• Must demonstrate strong analytical and logical reasoning skills for problem solving.

• Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.

• Demonstrated ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.

• Resourceful, flexible, high energy and assertive when negotiating terms with other firms.

• Maintains a high level of confidentiality

#LI-EG1

Legal Operations Servicing Specialist

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.