Responsible for daily production support for the UCH Laboratory systems and implementation and support of designated Lab instrument interfaces and software applications in accordance with departmental standards and procedures. Work with users to apply system functionality to production practices. Documents operational procedures, completes lab test build, and tests and coordinates user acceptance with Lab Operations and vendors. Supports the Laboratory Information Systems applications (Allscripts Lab, Beckman Line Automation System, Kiestra Automation, Remisol, RALS (POC system), DI, HCLL, PowerPath, Epic Lab integration, instrument integration and other Lab applications). Significant interaction with Lab Operation users to research and complete test build. Facilitates effective system design and definition. Works with users and teams to resolve daily production support issues.

• Bachelors degree in Information Systems or related field combination of education preferred.
• Two or more years experience with computer applications (programming, analysis, or end user with demonstrated understanding of application) preferred.
• Healthcare systems experience desired.
• Applications knowledge in UC Health current systems preferred.
• Medical Laboratory Technician (MLT or MT) is preferred, Medical Lab experience is required.

System Development and Support - Provides documented solution alternatives to problems/issues including adhoc reports to support offered solutions. Executes application design changes according to established procedures. Develops detailed, written, and inclusive application test plans. Performs complete testing of software and validates application requirements are met. Provides maintenance support for all application tables or reports. Provides user training and/or support to customers, training, and operations staff. Provides timely and accurate support to resolve application errors and user reported problems. Utilizes and adheres to production support standards including Total Support Desk. Documents application request using the Service Request and Analysis Checklist formats. Acts as a resource / subject matter expert for the UC Health Departments. Assists in the evaluation for system hardware and software products. Checks, verifies, processes standard application reports as required by end users. System Definition - Defines and designs system tables, parameters and set up that optimizes application functionality. Effectively interacts with vendors and end users to evaluate and implement products. Provides information and designs for testing applications and contingency plans. Provides timeline for all non project enhancements. Develops accurate application functional and technical specifications. Coordination - Assesses and escalates user requests and issues. Assists with vendor and consultant activities. Facilitates installation of application patches. Facilitates with other IS&T groups new equipment requests. Facilitates with IS&T groups optimal use of data center resources. Works with programming teams on application development. Provides consults to IT staff. Project Support - Provides task level detail for project plans, including suggested schedules and skill set of team members required Provides accurate and timely individual status reports; adhere to PMO standards Documents and ensures timely resolution of project issues Coordinates effectively with team members and vendors Determines and manages workload priorities Assists with activities across IS&T Raises issues to the appropriate level Resource to projects Customer Relationship: - Facilitates end user meetings Develops consensus within user groups Encourages and displays actions that result in high client satisfaction or process improvements Provides effective written and verbal communication to end users Provides consults to end users Other dutie