Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: For external applicants: Southwest Airlines will consider your interest in theDuty Supervisorposition inKY-Cincinnati (CVG)if you are currently a resident of the state of Ohio, Kentucky, or Indiana. *Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Duty Supervisor position at KY-Cincinnati (CVG) within the last 12 months. Pay & Benefits Pay of $33.95 to $35.35 per hour, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings* * Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit** * Competitive health insurance for you and your eligible dependents (including pets) * Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. * Explore more Benefits you'll love: https://careers.southwestair.com/benefits Job Summary All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. Duty Supervisors deliver on our Purpose by managing and supporting Ramp, Operations, and Customer Service Agents to ensure a safe, reliable, and on-time operation. Duty Supervisors are strong communicators that can multi-task in a dynamic environment while leading and motivating a Team. Additional details: A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Model the Southwest Way Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop and engage employees Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment Invest in leadership and self-growth through participating in continuous learning and development Responsibilities Actively coordinate with all departments to maintain the Station's On-time performance, Employee morale, and Customer satisfaction Monitor and guide ground support performance to ensure requirements are met Respond to and resolve Customer questions, requests, or complaints Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment Meet or exceed performance goals through effective decisions Assign and track Agents for training compliance Maintain a s