Cincinnati Bell Consultant Care Professional in Cincinnati, Ohio

Consultant Care Professional

Phoenix, AZ

Job Code: 2567

Salary Grade: C2

Bargained: No

Job Purpose

The position is responsible for serving as the HR liaison to our consultant base on long term contracts at disparate customer sites. The main purpose is to provide a hand's on line of communication with our field consultants and to increase the overall retention rate of our billable resources.

Essential Functions

•Meet individually with each billable resource at least once a month at their main point of contact to ensure a feeling of connectivity with the company. Report back news as warranted. Answer any and all HR related questions pertaining to benefits, enrollment, etc. Meetings can include breakfast, lunch, dinner, coffee, etc. 60%

•Head up the candidate and business referral program. Ensure that it is consistently engaged by the consultants. Keep our consultant base aware of our ever changing openings and needs. (20%)

•Conduct the majority of the consultant base performance reviews by meeting with client managers to gather feedback on the applicable individual's performance. Address any reward or disciplinary issues as warranted. (20%)

Education

Four years of College resulting in a Bachelor's Degree or equivalent

Experience/Background

1 to 2 years

Special Knowledge/Skills

Excellent oral and written communication skills, high aptitude for learning, strong attention for detail. Ability to establish quick rapport with people in person and over the phone. Flexibility with scheduling meetings.

Supervisory Responsibilities

No Supervisory Responsibility

Disability Accommodations

Cincinnati Bell and Cincinnati Bell Technology Solutions is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at(513) 841-6310or send an email to recruiting@cinbell.com. If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.