Customer Service Officer

Date: Jul 5, 2024

Brand: Transitions

Location:

Chonburi, TH

At Transitions Optical we help people live more vibrant lives by enhancing their vision and the way they perceive light.

We are the manufacturer of Transitions ® eyeglass lenses, the world's leading photochromic lens. Transitions ® lenses automatically adapt to changing light. They darken outdoors and return back to clear when you come inside.

Our talented people make significant advances in color science and lens materials, setting new standards of advanced performance to provide ever increasing visual comfort and optimum harmful blue light protection, and always blocking 100% of UVA and UVB rays.

Product leadership, consumer focus, and operational excellence have made Transitions ® lenses one of the most recognized brands in optics.

Transitions Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

Position: Customer Service Officer

Location: Amata, Chonburi

Reporting Manager: Customer Service Supervisor

Job Responsibilities:

• Timely and accurately process sales orders received including daily monitoring orders through EDI and loading manual orders.

• Coordinate with planner, scheduler and shipping section for order handling.

• Timely interact with internal and external customers related to order confirmation, materials shortage and shipping/delivery schedule.

• Comply with customer’s specification and ensure flow down to related department.

• Resolve customer issues with orders, product information, shipment, document and others related questions.

• Maintain related sale orders files and documents within determined parameters.

• Attend and represent the department at inter-departmental meetings, as required.

Requirements

• Bachelor degree in supply chains, business administration or related field.

• At least 1 year experience in related function.

• Good communication skills and service mind.

• Good command of written and spoken in English.

• Proficient in MS office applications

Job Segment: Ophthalmic, Supply, Healthcare, Operations