ATS Company: ATS Corporation

Requisition ID: 12811

Location:

Chichester, WSX, GB, PO20 3AF

Date: Jun 27, 2024

European Field Support Engineer

BioDot Inc. is recognized as a world leader in the supply of diagnostic manufacturing equipment, which frequently enables, inspires, and educates scientists to commercialize their ideas from R&D through to manufactured products. We are part of ATS Corporation, part of the Life Sciences Group and our segment positively impacts the quality of lives of billions of people across the globe by providing automation of care products/solutions and services across the healthcare and life sciences markets we choose to participate in.

BioDot is uniquely focused on the specialized requirements of Rapid Test / BioSensor / Lyophilization and Clinical Laboratory development and manufacturing environments. BioDot has several standard product lines and custom automated systems to meet the needs of these markets. Please review our website https://www.biodot.com for further clarification. BioDot is currently experiencing growth and we currently have the immediate need for a Field Service Engineer to work out of our Chichester, UK, European Office. Engineers will be trained at Chichester or at our US Headquarters in Irvine, CA., and work with a collaborative team to resolve instrumentation issues and support BioDot’s installed base.

Responsibilities:

• Assist with mechanical and electrical inspection and troubleshooting of instrumentation (mechanical, electrical, software and liquid handling).

• Computer/software configuration and integration with auxiliaries, inspection cameras, etc.

• Repair, service and perform preventative maintenance on BioDot instruments.

• Customer interaction specifically to train instrument operation and maintenance.

• Field Service travel for installation, preventative maintenance, and service of instruments at customer locations and internally service equipment.

• Unpack and install BioDot products at the customer site.

• Instructs customers in the basic operation and maintenance of the systems.

• Diagnose, troubleshoot, and repair any BioDot system.

• Gather required paperwork from customer to confirm service work is complete and documented and ensure documentation is archived through home office.

• Assume responsibility for continued customer satisfaction, and coordinate all activities with the customer and appropriate sales manager

• Exercise judgment within broadly defined practices in selecting methods, techniques and evaluation criterion for obtaining results.

• Respond to online technical support inquiries, including direct interaction with customers by email and phone.

• Follow protocols & test methods to measure instrument performance such as accuracy or precision of motion, dispensing, cutting, and/or lamination.

• Support BioDot Sales efforts by selling service contracts, system upgrades, accessory items and spare parts.

• Assists in writing technical documents such as service manuals or application notes.

• Report activities, maintain local spare parts inventory, record travel expenses and time card.

• Be accountable in maintaining an assigned tool kit which is issued as an asset and needs to be protected and managed by the FSE individually.

• Work as part of a cross-functional global support team which includes daily interaction with design engineers, mechanical and electrical engineers, production personnel and sales team members.

• When not dispatched to customer accounts, should support Chichester-based needs, which could include Assembly, Kitting, maintenance of in-house demonstration units etc.

• Professionally represent BioDot.

Qualifications:

• HNC in electronics / science discipline is desirable

• Experience of working in Laboratory and/or Manufacturing environments.

• Previous experience as a Service / Applications Engineer or similar technical role valuable.

• Knowledge of life science applications is preferred.

• Good mechanical aptitude desired with the ability to convey technical details to non-technical individuals.

• Clear communication skills and a team player, also able to work on independent projects.

• Project planning and reporting skills.

• Moderate computer literacy needed with Microsoft Suite (Word, PPT, Excel) proficiency required.

• Should be able to demonstrate organizational skills managing multiple projects simultaneously.

• Excellent follow-up necessary being able to be the customer advocate while being able to manage business success.

• Tenacity, drive, the ability to be self-motivated, work independently and must have a competitive and winning spirit.

Benefits include 5% non-contributory pension, company car, laptop and mobile phone.