Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

This vital leadership position of VP, RCM reports to the CFO and will be responsible for leading Help at Home’s revenue cycle management (RCM) activity, ensuring the function can keep pace with the organization’s growth and footprint expansion across multiple geographies. The Vice President of Revenue Cycle Management will develop a high performing RCM function and provide strategic direction for the group.

This position will lead integration and standardization of existing and acquired operations by employing best practices and technology to create scalable and industry leading end to end revenue cycle processes, creating clear operational, financial, quality, and strategic advantages for the organization. As a trusted advisor to the CFO this individual must be a metrics driven, goal-oriented, collaborative problem solver.

This is a remote position with some travel required.

As a People Leader:

• You lead with empathy, vulnerability, and honesty

• Must have a love of learning

• Endless curiosity and an enthusiasm for continuous improvement

• Team-first mindset

• Empower and inspire full time associates through coaching

• Hold others to high standard

• Knows how and when to celebrate success

Essential Duties/Responsibilities:

• Serve as the architect for the revenue management strategy build out,

• Evaluate and transform current department geographic and functional structure to maximize outcomes throughout the revenue cycle:

• Design, build and implement standardized processes and systems for a scaled and growing organization across multiple geographies,

• Enhance and employ key metrics for the measurement of group and individual performance,

• Effectively integrate RCM activities from acquisitions into Help at Home to optimize performance.

• Lead, engage and develop a geographically distributed team,

• Ensure scalability for the RCM team, technology, and overall function,

• Ensure services are delivered with highest quality and in compliance with related regulations,

• Serve as manager and hands on leader, understanding the details of operations and performance and getting directly involved to triage issues as they arise

Education and Experience:

• Bachelor’s Degree required.

• Ten (10+) years of progressive experience with a track record of leadership success in health care revenue cycle management.

• Demonstrated achievement building high performing RCM operations in a distributed, multi-site, multi-state company.

• Experience leveraging technology to streamline operations.

• In-depth understanding of Revenue Cycle metrics and best practices.

• Experience with Governmental and Third-Party Payor billing and compliance audits.

• Knowledgeable in broad range of billing systems and payor portals.

• Demonstrated knowledge of the federal, state, and local regulatory requirements around HCBS billing.

• Previous experience working directly with diverse payor sets (MCOs and government payors, with particular experience in Medicaid funded payors).

• Strong understanding of payer contracting.

• Ability to drive results in a dispersed team environment and communicate effectively across the organization.

• Broad experience in a highly professional and successful healthcare services company

Required Skills and Abilities:

• Ability to build processes and work in a high growth, scaled multi-site businesses

• Action oriented, proactive leadership style that continuously drives for results.

• Operationally oriented.

• Goal and task-oriented, logic-driven individual who is comfortable with ambiguity and can evolve rapidly.

• Demonstrates social versatility; can communicate and connect with all levels of internal and external constituents.

• Possesses uncompromising integrity, especially with regards to compliance needs and reporting requirements for the healthcare industry.

• Well-organized and self-directed; takes initiative.

• Decisive and effective leadership skills.

• Entrepreneurial spirit who embraces change and thrives in a high growth culture.

• Ability to effectively frame business issues and inspire confidence with a variety of internal and external constituents.

• Excellent written and verbal skills.

• Potential for up to 10-20% domestic travel, as required