Job Information
McDonald's Technical Deployment Manager (Back Office/Security) in Chicago, Illinois
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
We are currently looking for a Project Manager to help drive multiple projects for US Technology Deployment. The Technology Deployment Manager will develop deployment schedules, anticipate and mitigate risks, resolve issues, and provide clarity on team member responsibilities to ensure successful completion of multiple fast-paced, high-visibility, critical projects.
Accountabilities & Responsibilities:
Engage with the US PMO, Product Owners, field stakeholders, and vendors on the preparation, readiness, and communication for leading the deployment of Back Office Technology Solutions, including Workforce Management, Cash and Inventory (C&I), and Security products
Act as a point of escalation for Back Office, Workforce, and Security deployments
Conducts impact to restaurant operations evaluation for targeted solutions being deployed
Manage Deployment Services "Do Not Upgrade" processes. Provide guidance, communications and support to required stakeholders
Align with US Technology teams on strategy, sequencing, priorities, and dependencies for solution deployments
Reviews stage gate and testing at initiation to ensure proper deployment criteria is met
Ability to provide the overall vision and structure in addition to running the daily project activities such as deployment schedule, risk and issue management, communications, etc.[
Must have executive leadership presence, the ability to understand objectives and drive the team to project completion
Collaborate and build strong relationships and alignment with deployment stakeholders on solution bundle transition, training, documentation, and support matters to ensure rapid and repeatable deployment process
Understanding and familiarity with:
Windows Desktop & Server operating systems
Local area networks
Networked equipment such as printers, switches, WAP’s, firewalls, routers and the like
Technical understanding of programming languages (C/C++) Note: PowerShell and XML
Ability to interpret requirements and understand technical specifications documents
Qualifications:
Bachelor's Degree
Demonstrable track record of deployment of solutions into a market
3+ years’ experience in project management, experience in deployment roll out across network of geographically dispersed and high number of restaurant sites preferred
Ability to develop and manage project schedules, communicate deadlines, enforce project deadlines and creatively solve issues
Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment
Strong stakeholder management and prioritization skills, organized and meticulous
Recognize and communicate areas of opportunity for product, process and service improvements
Experience with back office, scheduling and cloud-based products
Preferred Qualifications
Advanced experience with Microsoft Office applications
PMP Certification a plus
Experience with tools such as Jira, Confluence, and PowerBI
Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language
Ability to understand business challenges, drive process improvements and translate into solutions
Diligent, with excellent analytical, technical, and problem-solving skills
Highly self-motivated and directed
Excellent time management skills
Creative problem solver able to look to the future beyond the way things have typically been done
Additional Information:
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Requsition ID: REF6600W_743999973380493
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