Job Title: Support Engineer

Company: Snapsheet

Job Location: Hybrid

Job Type: Full Time Snapsheet is looking for a Remote Support Engineer to join our IT Team.

As a Support Engineer, you understand that as a high-growth tech company we stay cutting-edge by keeping our systems, technology, and processes quick, secure, reliable and you have the skillset to do just that. Additionally, you are naturally curious and always looking for ways to drive efficiency across an organization. You see a manual process and immediately find yourself looking for ways to automate it. As a Support Engineer, you are a problem solver and genuinely like solving issues side by side with our external/internal customers’ computer systems, software, hardware, etc.

The Support Engineer will work collaboratively with our Director of IT and put your skills in, communication, helpdesk, hardware and software to work in building the best possible solutions that will help Snapsheet continue its rapid growth today and in the future.

Note: You must be located in the Chicago area or willing to relocate in order to be eligible. 

Support Engineer responsibilities include:

• Be the primary point of contact for our external customers

• Handle both internal and external support tickets learning the business so you can tirage and direct tickets to the appropriate development team

• Vendor software application installation and trouble-shooting

• Local and remote helpdesk support, resolving problems to the end user’s satisfaction

• Monitoring and responding quickly and effectively to requests

• Documenting internal procedures

• Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires

• Commuting to the office 1-2 days a week

  Qualifications: 

• Strong analytical aptitude for problem-solving skills

• Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus 

• Ability to work independently, manage time, and organize and complete work based on priority

• Interested in learning from other professionals and growing their skills

• Previous technical experience or internships a plus 

• Excellent written and oral communication skills

• Willingness to learn and adapt 

  What Will Make You Stand Out as a Support Engineer Applicant 

• Experience using Zendesk and Jira

• Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole

• Operational background is a plus

• Strong time management skills and can effectively prioritize 

• Proven examples of your ability to project confidence and helpfulness to colleagues and/or external clients

  About Snapsheet

  Snapsheet is an industry-leading technology company building products that make insurance simple for everyone.  We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry.

  Perks

• Competitive Salary

• Open Hack Days every other Friday

• Startup work environment and casual dress-code

• Monthly Internet stipend 

• Company laptop, desktops, keyboard, etc. 

• Employee Events 

• 1:1 mentorship 

• Snapsheet Swag

  Snapsheet is an equal opportunity employer.

  #LI-Remote

Snapsheet is an equal opportunity employer.

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